Associate, Gts Product Quality

7 months ago

Sydney, Australia Westpac Institutional Banking Full time

**Opportunity to join Westpac’s Institutional Bank**:

- **Permanent Opportunity**:

- **Sydney Based**

Global Transaction Services (GTS) provides transactional banking, client experience and solution implementation for institutional, business and consumer customers. GTS also manage the bank's payment networks, the regulatory and payments strategy agenda, and the development of new digital payment channels and products.

**How will I help?**

Reporting into the Director, Product Enablement - Global Transaction Services (GTS), you will be part of the GTS Product Quality, Simplification and Enablement team. This team is an agile team of nine staff with a broad range of expertise including consulting, finance, product management, risk & compliance management and project management. The purpose of this team is to support the product management teams in analysing and managing risk-based incidents, systemic issues, regulatory change, product/ system changes and periodic product reviews. As an Associate in the team, you will have exposure to all products and services, and work collaboratively with stakeholders right across the bank - including: product, sales, implementation, legal, risk, compliance, technology and operations.

The role of the Contract Change Manager will be to monitor and manage changes to GTS product owned collateral such as standard terms and conditions, contracts, customer facing forms and guides and any other product owned information appearing on internal and external websites.

Your Responsibilities will include:

- Maintaining collateral library records on behalf of product managers
- Maintaining GTS Collateral Management Framework - ensuring ongoing review and compliance with Group standards and Collateral Operations central group function processes
- Assisting product managers with collateral reviews and changes including updates, approval requirements, notice requirements, and publication
- Ensure up to date versions are published both (printed and digital).
- Identify opportunities for simplification of collateral content and processes, as well as possible workflow enhancements
- Participation in the collateral risk reviews for product changes or periodic product reviews as well as managing the collateral impact of any group projects

**What’s in it for me?**

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to create better futures together. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**

To be successful in this role, you will have a high degree of initiative and a strong analytical mindset. You will be a team player who enjoys the challenge of having new problems to solve every day. You will have demonstrated analytical capability in banking/financial services, and you will have a sound commercial acumen. You will have well developed stakeholder management skills, excellent written and verbal communication skills and an understanding of business drivers (customer, cost, productivity, risk, etc).

Further advantageous skills:

- Legal/paralegal or contract negotiation experience
- Excellent attention to detail
- Proactive, organised and outcomes focused
- Ability to adapt to a constantly changing and complex environment

**What’s it like to work there?**

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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