Claims Consultant

2 weeks ago

Adelaide, Australia Workskil Australia LTD Full time

**About the Role**

The Claims Consultant is responsible for reviewing and processing outcome payments across a range of employment services programs, including Workforce Australia, Transition To Work, ParentsNext and Disability Employment Services. The Claims Consultant is responsible for ensuring eligible outcomes and progress payments are met in line with policies, procedures, guideline and Deed requirements. You will maintain a high level of compliance through timely case note recording, reporting of outcomes in the relevant internal and external electronic databases and providing support to Employer Support Consultants to ensure timely lodgement of outcome payments.

**This role is being offered on fixed term contract until 14th February 2025 and is located at our Adelaide CBD site.**

**About You**

To be successful in the role you will be able to demonstrate:

- Experience in the Employment Services industry, with outcome claims experience;
- Experience identifying potential outcomes by reviewing and monitoring Outcome Tracker
- Strong skills in data entry, the Microsoft Office suite and ability to type (minimum 30 words per minute
- Culturally competent in understanding Aboriginal and Torres Strait Islander peoples, as well as other predominant CALD cultural groups serviced by Workskil Australia
- An analytical and detailed approach to all work tasks and complex administration workload
- Ability to interpret contractual guidelines to ensure compliance requirements are being met.
- Ability to provide constructive feedback effectively to both internal and external stakeholders

You will also be required to:

- Have experience in Employment services or related industry; and
- Have minimum Certificate IV in Employment Services, Career Development (or willingness to obtain).

**About Us**

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

**Remuneration**

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

**About your Application

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