Ict Support Technician

3 weeks ago


Wangara, Australia Nickal Pty Ltd Full time

Nickal Pty Ltd trading as Plan and Grow requires an experienced ICT Support Technician.

Overview:
ICT Support Technician is to provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Required:
Diploma of Information Technology.

**Tasks**:
You will be responsible for maintaining computer systems and supporting staff and clients of Plan and Grow to operate the systems efficiently and effectively.

You will be assessing existing hardware and software systems. Make recommendations to update where required. Implement system updates and provide support to all users.

**Responsibilities**:

- Working in a team, play a critical role in supporting the staff and clients in a positive manner.
- Assist individuals to maintain and develop skills, competencies and knowledge ofthe NDIA Portal.
- Be aware and take personal responsibility for the safety of yourself and the people you support and report hazards and incidents.
- Be a good role model and promote positive behaviours.
- Utilise sound organisational and planning skills.
- Work autonomously and seek support when required.
- Follow safe work practices.
- Respect individual’s dignity, privacy and confidentiality.
- Contribute to the individual support arrangements using initiative, common sense, innovation and creativity.
- Work within a team environment.
- Provide ICT support to the team at Plan and Grow.
- Provide ICT support to clients of Plan and Grow.
- Set up and implement computer network systems.
- Update all computing devices within the organisation.
- Ensure software updates integrate with network systems.
- Update webpage.
- Monitor and update social media.
- Develop client storage systems.
- Repair equipment relating to computer systems.
- Assist clients and staff over the telephone to resolve computer errors.
- Train staff with new computer systems.

Required skills:

- knowledge of current cyber security protective measures
- knowledge of current protective strategies to prevent data breaches
- understanding of website development
- ability to diagnose and repair software issues
- ability to diagnose and repair hardware faults

Additional requirements

Contribute to the delivery of high quality, person-centred and compliant services.

Maintain the highest satisfaction level possible to all stakeholders internally and externally.

Commit to the organisation’s values and mission.

Carry out your duties as stated so all business functions align collaboratively.

Provide a caring, safe, and supportive home for all children and young people placed in our care and nurture their growth and development.

Plan and Grow offers ongoing training, support and career advancement opportunities.

Plan and Grow works with clients from diverse cultural and social backgrounds and lifestyles. Our clients have varied and different life experiences, physical abilities and skills.

We seek to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs to empower them to succeed.

Must have Western Australia Drivers Licence.

Must have a minimum of three years of experience in the human services sector.

Must be able to acquire Working With Children Check.

**Salary**: $72,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Wangara, WA 6065: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 12/12/2023



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