Call Center Officer

3 weeks ago


Brisbane, Australia Chandler Macleod Full time

**Location**
***
- Brisbane, Queensland**Category**
***
- Call Centre**Salary**
- $ AUD - $ AUD Hourly**Posted**
- 14-Nov-2023**Work type**
- Casual/Temp**Contact**
- Joy Delos Reyes**Reference**
- BH-153898**About the company**:
Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a talented Call Center Officer to join their busy team for an 12-month temporary assignment.

**About the role**:
As Call Center Officer, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. In addition, key duties include:

- Managing complaints coming into the agency
- Assessing, recording, resolving and referring as required
- Managing escalated complaints and working to strict deadlines
- Drafting and sending high quality written correspondence
- Coordinating correspondence, briefing and reporting functions

**About you**:

- Previous experience of responding to complaints - both over the phone and written
- Government or Healthcare background is a must
- Extensive experience of dealing with escalations and associated investigations
- Strong communication skills - both over the phone and written
- High attention to detail

**Benefits**:

- ASAP start (pending Federal Police Clearance)
- 12-month temporary assignment
- Full time hours - Monday to Friday 7.5 hours per day
- Chermside, QLD location
- $55.24 per hour + super


  • Call Centre

    1 month ago


    Brisbane, Australia Wymap People Full time

    Support a National Organisation - Attractive Overtime - Onsite Training Support one of Australia’s well known Aviation clients across their customer service operation supports. This role will be based out of head office in Brisbane CBD. About the role: - Handling inbound and outbound calls and customer enquiries - Delivery prompt online chat via...

  • Aps4 Connections

    1 month ago


    Brisbane, Australia Chandler Macleod Full time

    **About the company**: As one of Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our client is looking...

  • Station Officer

    1 month ago


    Brisbane, Australia Queensland Fire and Emergency Services Full time

    Purpose of specific work area and position The State Operational Coordination Branch has a broad role across Queensland Fire and Emergency Services (QFES) emergency management operations and ensures that the department maintains a state of operational readiness to fulfil its responsibilities, as described in the Disaster Management Act 2003, Fire and...


  • Brisbane, Australia Hudson Australia Full time

    flex**hive** powered by Hudson has one mission: deliver flexible work without compromise. We are seeking experienced Customer Service Officer to work across Brisbane. This is an exciting opportunity to build your career in a high profile Queensland State Governement department. **About the role** - Mutiple positions available - A03 level $44.49 per hour +...


  • Brisbane, Australia Healthcare Australia Full time

    Excellent working environment - Fantastic team of achievers - National Organistion **About the role** Healthcare Australia (HCA), services the healthcare industry throughout Australia, with various divisions including the Brisbane, Gold Coast, Sunshine Coast and Townsville Nursing branch. **Key responsibilities include** - Demonstrated experience in a...


  • Brisbane, Australia Mars Recruitment Full time

    Position: Client Services Officer Location: Brisbane, QLD Type: Temporary Contract Duration: ASAP to 30th June 2024 Hourly Rate: $55.00 per Position: Client Services Officer Location: Brisbane, QLD Type: Temporary Contract Duration: ASAP to 30th June 2024 Hourly Rate: $55.00 per hour plus super Are you looking for an exciting opportunity to contribute to...

  • Service Desk Analyst

    1 month ago


    Brisbane, Australia Integria Full time

    **Vacancy No** - VN241 **Employment Type** - Max Term Contract **Work Location Name** - Brisbane **Job Details** - Integria owns the best names in scientifically proven natural health, beauty and wellness brands that are good for you and the planet. Integria is committed to our vision to inspire people to live better lives, naturally. What goes into our...

  • Service Desk Analyst

    1 month ago


    Brisbane, Australia Integria Full time

    **Vacancy No** - VN247 **Employment Type** - Max Term Contract **Work Location Name** - Brisbane **Job Details** - Integria owns the best names in scientifically proven natural health, beauty and wellness brands that are good for you and the planet. Integria is committed to our vision to inspire people to live better lives, naturally. What goes into our...

  • Admin Officer

    4 weeks ago


    Brisbane, Australia Siteforce Recruitment Full time

    Brisbane - $30-$35/hr - Immediate start With a solid reputation of integrity built upon years of reliable service in the building and construction industry, our client pride themselves on using industry-leading technologies to deliver superior remedial waterproofing, leak sealing, concrete crack injections and concrete repair solutions to Brisbane, Gold...

  • Office Coordinator

    1 month ago


    Brisbane, Australia u&u Recruitment Partners Full time

    Who are u&u? Who are we partnering with? u&u is partnering with an iconic Brisbane based organisation to recruit their Office Coordinator. This role is responsible for looking after reception as well as providing administration and PA support to the Senior Executive Assistant. This is a full time, permanent role and will be 100% office based, working...


  • Brisbane, Australia Engineering Networks Pty Ltd Full time

    Brisbane CBD Location - 7 Month Contract - $34.58 + Super per ordinary Hour **Claims Support Officer - Insurance/Claims Industry** **About the Position**: We are hiring 5 + dedicated Claims Support Officers for our Brisbane CBD-based client. As a Claims Support Officer, you will deliver essential services to internal and external customers efficiently and...


  • Brisbane, Australia KBH Solutions Full time

    $55K - $60K plus Super and incentives and birthday off - CBD - Close to public transport - Hybrid of WFH/Office after training - Great team environment We are currently looking for Sales/Customer Service Officer to join this great call centre team. The role is handling inbound calls from customers regarding a range of insurance products. You will be...


  • Brisbane, Australia O'Brien Glass Industries Limited Full time

    **We are currently looking for Customer Sales Consultants for our Glazing Division.** We are looking for superstars who have strong customer service and the ability to provide quotes and bookings to customers. This is a hybrid position where you be required to come into the office (Brisbane) for training and team meetings. If you have worked in an...


  • Brisbane, Australia S&You Full time

    Customer Service AssistantBrisbane - City/Inner, Queensland, AustraliaCasual / Temporary / ContractCustomer Service & Call Centre Call Centre - InboundPosition: Customer Service AssistantLength of Assignment: 3 months (13 weeks) with a possible view to go permanent Days & Hours: Rotating Roster, earliest start is 7am, latest finish is 5pm. Saturdays on...


  • Brisbane, Australia Sharp & Carter Full time

    Attractive hourly rate | Close knit team - Brisbane southern suburbs | Parking onsite - Great opportunity to refine and develop your credit skills **Position Description** With team fit and culture a priority, the business is seeking a dynamic and motivated Accounts Receivable Officer to join their team on an initial temporary basis. This opportunity...

  • Recruitment Officer

    1 month ago


    Brisbane, Australia CPL - Choice, Passion, Life Full time

    Flexible WFH Arrangements and CBD office Location - Entry-level position, perfect for new HR & Business graduates - Salary Packaging benefits - increasing your take home pay! At **CPL** - **Choice, Passion, Life** we want to make a difference in the lives of people everyday. We are the leading provider of integrated support, therapy and advice for people...


  • Brisbane, Australia Kip McGrath Full time

    Join a positive friendly phone-based team - 100% work from home - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company An exciting opportunity now exists for an experienced customer service staff member to join our remote working online team servicing our Kip McGrath...


  • Brisbane, Australia Synaco Global Recruitment Full time

    Position: Customer Service AssistantLength of Assignment: 3 months (13 weeks) with a possible view to go permanent Days & Hours: Rotating Roster, earliest start is 7am, latest finish is 5pm. Saturdays on rotation approximately 1 in 5 but not for the first few weeksPay rate: $33.34/hr + super Location: Northgate, Brisbane QLDReporting to: Team Supervisor ...


  • Brisbane, Australia Adecco Full time

    Upper Mount Gravatt Location - Excellent Salary - Immediate Start Available - Potential for Extension Adecco is currently seeking an Intake & Registration Officer. The position is 6-month contract with potential for extension for the right person. Within the NDIS sector, you will a crucial role in providing support to our clients. This is an excellent...


  • Brisbane, Australia Legal Aid Full time

    Legal Aid Queensland has multiple opportunities both permanent part-time and temporary part-time for Client Information Officers to join our Brisbane based Call Centre team. You will also assess whether people need further legal help and organise for them to be booked in for legal advice with a lawyer. All Client Information Officers complete an extensive...