Call Center Officer
3 weeks ago
**Location**
***
- Brisbane, Queensland**Category**
***
- Call Centre**Salary**
- $ AUD - $ AUD Hourly**Posted**
- 14-Nov-2023**Work type**
- Casual/Temp**Contact**
- Joy Delos Reyes**Reference**
- BH-153898**About the company**:
Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a talented Call Center Officer to join their busy team for an 12-month temporary assignment.
**About the role**:
As Call Center Officer, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. In addition, key duties include:
- Managing complaints coming into the agency
- Assessing, recording, resolving and referring as required
- Managing escalated complaints and working to strict deadlines
- Drafting and sending high quality written correspondence
- Coordinating correspondence, briefing and reporting functions
**About you**:
- Previous experience of responding to complaints - both over the phone and written
- Government or Healthcare background is a must
- Extensive experience of dealing with escalations and associated investigations
- Strong communication skills - both over the phone and written
- High attention to detail
**Benefits**:
- ASAP start (pending Federal Police Clearance)
- 12-month temporary assignment
- Full time hours - Monday to Friday 7.5 hours per day
- Chermside, QLD location
- $55.24 per hour + super
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