Customer Service Officer

2 months ago

West Leederville, Australia WA Local Government Association Full time

Opportunity to gain valued experience in the Not-For-Profit, Local Government space
- Friendly, inclusive, and supportive office environment
- Make reception your own

**Customer Service Officer**

**Full-Time, Fixed Term Contract through to 9 August 2024**

**Total Package $70,621.20 per annum (inclusive of superannuation)**

This position is a key member of the Association and Corporate Governance Team who are responsible for internal governance processes, facilities and vehicle services for the Association, and providing high level customer service to Members and the general public.

**What are we offering?**

An office within easy reach of public transport and parking, access to a wellbeing program, an active social club, and a commitment to employee development, this role will provide the opportunity to:
Learn from senior staff and develop your building and facilities management skills
- Contribute to the provision of relevant, timely and high quality administration support for the whole business
- Make reception your own and suggest and implement process and workflow improvement ideas
- Enhance the positive profile and perception of the Association through the customer service experience stakeholders receive both face to face and over the phone

***The ability to commence the day at 8:15am
- Communication and interpersonal skills characterised by patience, clarity and empathy at a personal, written and telephone level
- Strong customer service focus and commitment to providing quality customer service with demonstrated ability to relate to people from various backgrounds
- Ability to develop and maintain positive working relationships with staff from across the organisation and work in conjunction with them to ensure smooth operation of reception
- Organisation and time management skills to establish priorities and meet deadlines

***About WALGA?**

The Western Australian Local Government Association (WALGA) is an independent, member-based, not for profit organisation representing and supporting the WA Local Government sector. Our membership includes all 139 Local Governments in the State.

WALGA uses its influence, support, and expertise to deliver better outcomes for WA Local Governments and their communities. We do this through effective advocacy to all levels of Government on behalf of our members, and by the provision of expert advice, services, and support to Local Governments. WALGA’s vision is for agile and inclusive Local Governments enhancing community wellbeing and enabling economic prosperity.

**To Apply**

Please provide a cover letter explaining why this opportunity interests you and how your skills and experience align to the key accountabilities.

For further information or any questions about the position please contact **Kathy Robertson, Manager Association and Corporate Governance on (08) 9213 2036**

This role is being sourced directly by WALGA. We respectfully request no agencies approach.

***We may commence interviews upon receipt and reserve the right to close the position early.

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