Construction Consultant

3 weeks ago

Osborne Park, Australia BGC Australia Full time

Permanent Full Time role based in Osborne Park
- Fast paced, friendly team environment
- Build your career whilst building the future for more Australians

**About us**
BGC Housing Group is Western Australia’s largest residential builder, having built more homes for West Australians than any other builder. We are a family-orientated, value-driven business that is committed to building affordable, energy-efficient homes. With headquarters boasting the largest showroom in the country and state-of-the-art facilities. Our employees enjoy an inclusive culture, that encourages team building, support and regular social events. BGC Housing Group is also committed to supporting the community, through its support of mental health in the construction industry.

**About the Opportunity**
Reporting to the Construction Administration Manager, your main priority is to act as the interface between the clients (be their first point of contact) and the Site Supervisors. You will attend to your clients’ requests, queries and resolve issues as and when they arise during the construction of the home.

This is a great opportunity for someone with great customer service skills looking to get into the construction industry in an office environment.

An important aspect of this role is to also ensure all construction documentation and related administration requirements are completed promptly and accurately. In addition, ensure that all communications with the client (written or verbal) are also promptly and informatively updated on the system (customer portal).

**About You**
It is essential that you love to provide exceptional customer service, each time and every time. You may come from the building industry but most importantly you come from a strong background in providing customer service in an administrative role.

You always aim to provide your customers with valuable assistance, no matter if they are your team members or external clients seeking your assistance.

**We want to see your CV if you have**:

- Experience in customer service;
- Strong desire to assist with problem solving and client queries;
- The ability to build relationships and work in partnership with other relevant departments and their teams who can assist with your client queries;
- Great administration and written communications skills
- Awesome verbal communication where your amazing personality shines through the phone line.

**What we offer**
Backed by over 60 years of experience in the building industry, BGC operations spans manufacturing through to construction. With integrated businesses across residential construction, commercial construction, and manufacturing, we work towards building the future for more Australians.

We pride ourselves on our healthy and safe workplace culture of diversity, inclusiveness and support. At BGC, we place a very high value on our team and want to reward you for your efforts. You will enjoy great staff benefits including;
- In-house BGC discounts
- Employee Assistant Program
- Vehicle discounts partnering with AHG
- Corporate discounts including health insurance, Crown Hotels, retail shopping

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