Personal Banker, Sydney Nsw

3 months ago

Sydney, Australia ANZ Banking Group Full time

**Job Title**: Personal Banker, Sydney NSW - Suncorp Bank
**Req ID**: 77148
**Department**: SB Specialty
**Division**: Suncorp Bank
**Location**: Sydney
About Us
About the Role
As a Personal Banker, you are to provide outstanding levels of sales and service to our customers within our customer channel at Suncorp Bank.
In this role, you will interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customer’s best interests at heart. These interactions could occur within any banking customer channel at Suncorp Bank.
**Role Location**: Mid City Centre, 197 Pitt Street, Sydney NSW 2000
**Role Type**: Permanent, Full-time (37.5 hours per week), with Saturday Trade (5 hours - 9:30am to 2:30pm)
What will your day look like?
**As a Personal Banker, you will**:

- Drive your development with support from your leader through maintaining an active development plan in Suncorp’s Success program to build performance and learning opportunities.
- Work collaboratively within the team and the wider Suncorp functions to achieve our strategies.
- Act in the best interests of customers by executing our connect conversation framework.
- Make the right decisions & do the right thing for our customers in accordance with process, procedures & risk appetite.
- Have quality connect conversations, by supporting and protecting our customers with their best interests at heart.
- Contribute to growth in the bank, across both lending and deposit portfolio’s.

What will you bring?
To grow and be successful in this role, you will ideally bring the following:

- Demonstrated experience in a retail customer sales & service environment.
- A history of providing outstanding customer service in current or previous roles.
- Banking experience desirable, but not mandatory.
- Demonstrated understanding of Personal Banking and General Insurance products and processes.
- Sound understanding and knowledge of Financial Services Legislation requirements.
- Understanding of banking and financial industry principles and regulations.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
09/10/2024, 11.59pm, (Melbourne Australia)

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