Practice Manager

2 weeks ago

Canberra, Australia AB Dental & Medical Recruitment Agency Full time

**We are excited to be recruiting for a Practice Manager for our client in Canberra. This is a great opportunity for a 2IC or PM to join a fast-growing dental group to take your career to the next level. This is a privately owned brand with several dental practices in NSW and ACT.**:
Practice/Office Manager

Canberra CBD

We are excited to be recruiting for a Practice Manager for our client in Canberra. This is a great opportunity for a 2IC or PM to join a fast-growing dental group to take your career to the next level. This is a privately owned brand with several dental practices in NSW and ACT.

As a Dental Practice Manager, you will play a critical role in ensuring a dental practice’s smooth and efficient operation. You will oversee various aspects of the practice, including administrative, financial, and operational functions. Your primary goal will be to create a positive patient experience while maintaining a well-organized and productive practice environment.

**About the role**

**Administrative Management**:

- Oversee daily administrative tasks, such as appointment scheduling, patient check-in/out, and record keeping.
- Ensure compliance with all relevant regulations.
- Develop and implement office policies and procedures to enhance efficiency and maintain a consistent patient experience.
- Supervise the front desk staff, dental assistants, and other administrative personnel.

**Financial Management**:

- Manage the practice’s financial operations, including petty cash handling and banking.
- Completing tracking reports to assess practice performance and identify areas for improvement.

**Human Resources**:

- Recruit, train, and supervise staff members, including dental assistants and receptionists.
- Conduct performance evaluations, provide feedback, and address any staffing-related concerns.
- Foster a positive and collaborative work environment that encourages teamwork and professional growth.

**Operational Efficiency**:

- Optimize appointment scheduling to maximize productivity and minimize patient wait times.
- Ensure the availability of necessary supplies and equipment for dental procedures.
- Coordinate with dental labs and suppliers to ensure timely delivery of materials and equipment.
- Troubleshoot and resolve operational issues to maintain a seamless patient flow.

**Patient Experience**:

- Oversee the patient care experience to ensure exceptional service and patient satisfaction.
- Address patient concerns and complaints promptly and professionally.
- Implement strategies to enhance patient communication, education, and engagement.
- Maintain a welcoming and comfortable atmosphere in the practice.

**Regulatory Compliance**:

- Stay current with regulations and guidelines.
- Ensure the practice’s adherence to all relevant laws and regulations, including infection control standards.
- Prepare for and facilitate inspections or audits as required by relevant regulatory bodies.

**About you**
- Previous experience in dental practice management or healthcare administration is highly advantageous.
- Bachelor’s degree in Healthcare Administration, Business Management, or related field (preferred).
- Enthusiastic, self-motivated and willing to learn attitudes;
- A proven track record of punctuality and reliability;
- Strong verbal and written communication skills;
- Excellent and demonstrated ability in team management / Human Resources;
- Excellent organizational skills with the ability to prioritize, meet deadlines and work well under pressure.
- An enthusiastic self-starter with a can-do attitude and a good problem solver;
- Innovative and proactive, with solid time management skills and able to multi-task
- Strong leadership and communication skills.

**Benefits**

Our client has the people and tools to support your career development. Benefits include:

- Attractive remuneration package with bonuses;
- Versatile and rewarding role interacting with a variety of stakeholders from patients, support team, clinicians and direct contact with the leadership team
- Learning and development possibilities - have access to a variety of training programs and coaching and
- Security of a sizeable business with continued growth plans.
- Regular team bonding and gatherings.

**Job Id**
**3548**

**Posted**
**Tuesday 20 February 2024**

**Qualifications**
**Diploma qualified preferred**

**Salary**
**$100K + benefits**

**Location**
**Canberra CBD,**
**NSW**

**Closing date**
**Monday 20 May 2024

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