Customer Support Officer

2 weeks ago

Osborne Park, Australia BGC Australia Full time

An opportunity for a passionate customer experience ambassador
- Competitive base salary + fantastic place to work
- Build your career whilst building the future for more Australians

BGC Housing Group is Western Australia’s largest residential builder, having built more homes for West Australians than any other builder. We are a family-orientated, value-driven business that is committed to building affordable, energy-efficient homes. With headquarters boasting the largest showroom in the country and state-of-the-art facilities. Our employees enjoy an inclusive culture, that encourages team building, support and regular social events. BGC Housing Group is also committed to supporting the community, through its support of mental health in the construction industry.

**About the Opportunity**
Our aim is to build our homes at high standards, exceeding our customers’ expectations. Therefore, we are strengthening our client experience with an additional customer service officer to provide an exception level of experience to our clients when they have queries about the building of their home.

Reporting to the Customer Experience Manager, some of your tasks will involve:

- Providing a high level of customer assistance when responding to our clients via an online ticketing system;
- Ensure you respond within 24 hours of the online query;
- Accurately update the systems with client correspondence;
- Providing updates to the Customer Experience Manager on outstanding customer queries;
- Assist with any adhoc customer related and administrative tasks as required.

**About You**
It is essential that you love to provide exceptional customer service, each time and every time. You come from a strong background in customer service and always aim to provide your customers with valuable assistance, no matter if they are your team members or external clients seeking your assistance.

We want to see your CV if you have:

- Extensive experience in customer service roles;
- Strong desire to assist with problem solving, providing information to queries and make someone’s day with your assistance;
- The ability to build relationships and work in partnership with other relevant departments and their teams who can assist with your client queries;
- Great administration and written communications skills which are accurate and professional;
- Awesome verbal communication where your amazing personality shines through the phone line;
- That amazing personality where people love working with you

**What we offer**
Backed by over 60 years of experience in the building industry, BGC operations spans manufacturing through to construction. With integrated businesses across residential construction, commercial construction, and manufacturing, we work towards building the future for more Australians.

We pride ourselves on our healthy and safe workplace culture of diversity, inclusiveness and support. At BGC, we place a very high value on our team and want to reward you for your efforts. You will enjoy great staff benefits including;
- In-house BGC discounts
- Employee Assistant Program
- Vehicle discounts partnering with AHG
- Corporate discounts including health insurance, Crown Hotels, retail shopping

  • Customer Service Officer

    19 hours ago

    Osborne Park, Australia Wood Recruitment Full time

    Our client is seeking a dedicated Customer Service Representative to join their dynamic team. If you thrive in problem-solving, have excellent communication skills, and a commitment to delivering outstanding customer service, this is the perfect opportunity for you. **_ What you'll be doing:_** - Responding to client enquiries or complaints using online...

  • Customer Service Officer

    2 days ago

    Osborne Park, Australia Momentum Consulting Group Pty Ltd Full time

    **Our client works with automotive parts in Osborne Park and are currently seeking two reliable Customer Service Officers to join their friendly team!**_ **Benefits**: - Monday to Friday - Free on-site parking - Friendly and enthusiastic team - Opportunity to move into a permanent role **As a Customer Service Officer you will be responsible for the...

  • Customer Service Officer

    2 weeks ago

    Osborne Park, Australia Workskil Australia LTD Full time

    **About the Role** This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. **This role is being offered on a full time, ongoing basis...

  • Customer Service Officer

    19 hours ago

    Osborne Park, Australia Workskil Australia LTD Full time

    **About the Role** This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. **This role is being offered on a full time, ongoing basis and...

  • Residential Lighting Designer

    6 days ago

    Osborne Park, Australia Beacon Lighting Full time

    **Full-time role available at our commercial office in Osborne Park**: - ** Use your creative flair in this unique design role**: - ** Lots of perks, including bonus incentives and a fun team culture** **About Beacon Lighting Commercial** Beacon Lighting Commercial, a leading provider of on-trend, energy-efficient, and affordable lighting solutions, is...

  • Racing Services Support Officer

    1 week ago

    Osborne Park, Australia Racing and Wagering Western Australia Full time

    **Company Description**: **About Us** The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA. As well as controlling thoroughbred, harness, and...

  • Customer Service Officer

    3 days ago

    Osborne Park, Australia Best Match Recruitment Full time

    If you are a customer service superstar who gets a kick out of helping others, then look no further! Our client operates a call centre from Osbourne Park, 6017- 7 days a week and due to a genuine growth in business, they now require multiple Customer Service Officers on a full time basis. **As a CSO, your duties in the call centre will be to**: - Answer...

  • Racing Services Support Officer

    7 days ago

    Osborne Park, Australia Racing and Wagering Western Australia Full time

    **Company Description**: **About Us** The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA. As well as controlling thoroughbred, harness and...

  • Racing Services Support Officer

    6 days ago

    Osborne Park, Australia Racing and Wagering Western Australia Full time

    **Company Description**: **About Us** The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA. As well as controlling thoroughbred, harness and...

  • Project Support Officer

    6 days ago

    Osborne Park, Australia GenusPlus Group Full time

    ASX listed company with exciting growth targets - Permanent, full-time position in Osborne Park, WA - Fantastic opportunity to start your career **The Business** GenusPlus Group (ASX:GNP) is a national end-to-end service provider for essential power and telecommunications infrastructure. We provide an integrated service for our clients across energy...

  • Receptionist Trainee

    3 days ago

    Osborne Park, Australia Apprenticeship Support Australia Full time

    **About the Company**: Elite Graphix are committed to delivering exceptional craftsmanship, innovation, and personalized service in the field of signage solutions. Their collaborative team of professionals shares a passion for excellence and takes pride in creating visually striking and durable signage that makes a lasting impact. As part of their team, you...

  • Office and Fleet Coordinator

    7 days ago

    Osborne Park, Australia Avivo Full time

    $68,067 pro rata plus super - 15 hours per week - Tuesday & Friday - Option to Salary Package up to $18,550 to reduce taxable income - Flexible working arrangements - allowing excellent work life balance **About us** At the heart of Avivo is our steadfast belief that everyone matters. Avivo is a not-for-profit community organisation that supports people...

  • Office and Fleet Coordinator

    4 days ago

    Osborne Park, Australia Avivo Full time

    $68,067 pro rata plus super - 15 hours per week - Tuesday & Friday - Option to Salary Package up to $18,550 to reduce taxable income - Flexible working arrangements - allowing excellent work life balance **About us** At the heart of Avivo is our steadfast belief that everyone matters. Avivo is a not-for-profit community organisation that supports people...

  • Ils Support Officer

    7 days ago

    Osborne, Australia ASC Pty Ltd Full time

    975522 - Osborne - Engineering - Full time - Closing on: Feb 17 2025 We work in an environment that is interesting and meaningful. We’re Australia’s submarine company, and everyday we’re supporting the Royal Australian Navy to protect Australia’s national security and to bring its submariners home safely. If you are looking for a role that makes a...

  • Customer Experience Expert

    19 hours ago

    Osborne Park, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Osborne Park AutoGlass Service Centre are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running! - ** Days**:Monday - Friday - ** Hours**:8.00am - 4.00pm (May be required to...

  • Customer Support Representative

    18 hours ago

    Osborne, Australia Karmo Pty Ltd Full time

    Customer Support Representative - Osborne Park, Perth Are you motivated with a passion for Customer Service and want to be appreciated by your employer? Look no further & join the team at Karmo! - Generous base salary + Superannuation + Bonus Program - Support & guidance to be successful in your role and within the company - Opportunity for Career Growth &...

  • Waste Management Administration Officer

    7 days ago

    Osborne Park, Australia City of Perth Full time

    **$75,010 per annum, plus super** **Permanent, full-time** The City of Perth is committed to delivering on community aspirations for a thriving and vibrant capital city that is liveable, sustainable, and prosperous for current and future generations. We balance a wide range of residential, business, social, cultural, environmental, and State considerations...

  • Customer Experience Specialist

    3 days ago

    Osborne Park, Australia WorkFocus Australia Full time

    **Company Description** Are you looking for a role with variety, limitless opportunity, and a chance to lead your career?** At WorkFocus we’re leaders in getting people well and working, we empower individuals to live and work to their fullest potential every day. Due to substantial growth, we are now looking for a Customer Experience Specialist to join...

  • Shipping Officer

    19 hours ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017 - Permanent, Full time **MinRes can offer you!** - ASX 200 Company - A dynamic global leader with cutting edge innovation - We invest in your career, with a focus on leadership, upskilling, training and development programs - Live Your Best Life! Our benefits offer you access to deals, support and discounts to help you...

  • Customer Service Delivery Associate

    5 days ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    About the PositionWe are looking for a highly organized and detail-oriented Digital Project Coordinator to join our team. As an Assistant Project Officer, you will provide administrative support to project managers and assist with project coordination.Key ResponsibilitiesProvide administrative support to project managers, including coordinating meetings and...