Operations Specialist

1 month ago

Brisbane, Australia Queensland Health Full time

**The role**:
This is your chance to join eHealth Queensland, one of Queensland's largest Information Management (IM)/ Information and Communication Technology (ICT) functions.
We currently have an exciting permanent full-time opportunity to provide high level technical direction, support and advice to maintain defined enterprise service levels in one or more technology domains.

**Key responsibilities include**:

- Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
- Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
- Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
- Ensure end to end service delivery for enterprise systems within Queensland Health.

Are you right for this role?
The ideal applicant will be someone who can demonstrate the following:

- Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4)
- Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5)
- Directory Technology Concepts
- Micro Focus eDirectory, Active Directory
- Identity Access Management Experience, particularly Micro Focus Identity Manager
- Server Operating Systems
- Open Enterprise Server, including experience with clustering
- SuSE Linux Enterprise Server
- Virtualisation of these operating systems
- Service Management (SFIA Code: SYSP 4, TECH 4, HSIN 5)
- Linux scripting such as Bash, Perl
- PowerShell
- Enterprise Print solutions such as iPrint;
- Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation
- Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4)
- Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results)
- Proven ability to work in a team environment developing effective working relationships with team members and stakeholders. (NHS: Collaborative Working)

**Specific Working Conditions**:

- Participate in on-call arrangements may be required for this position. Appropriate remuneration under the Award will apply.
- Mandatory Qualifications - NIL

Mandatory Qualifications - NILBenefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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