Customer Success Representative

3 weeks ago

Sydney, Australia Nutanix Full time

**Customer Success Representative**
- Sydney, New South Wales**_Hungry, Honest, Humble, with Heart
- **

**The Opportunity**
- This role is hybridNutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. We are looking for an accomplished Customer Success Representative to help our customers get maximum value from a wide array of Nutanix products. If you have a passion for Enterprise Cloud Technology and an interest in how it can impact businesses; we want to talk with you.

Sound like you? Read on

You will join a team driving Nutanix products adoption and subscription renewals as a best-in-class customer satisfaction environment

**Your Role**
- Maximize the success of the Nutanix customers in your territory through proactive engagement and follow-up as well as reactive problem solving
- Constructively operate as part of a wider, cross-functional team to ensure the success of every customer
- Attain a minimum of 100% of goals for customer check-ins, customer adoption and renewal rate
- Forecasting accurately
- Maintain timely and accurate records of all customer interactions and data
- Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution
- Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations
- Maintain a high-level of daily activity including customer and internal calls, meetings, and customer research

**What You´ll Bring**
- Experience in high tech customer-facing roles such as Customer Success, Inside Sales or renewal sales
- Proven track record of overachieving in a metrics driven environment
- Ability to connect customers business objectives with the necessary technology capabilities to achieve them
- Experience partnering cross functionally with Sales and Customer Support
- Strong organizational, communication, and time management skills
- High energy, drive, and sense of responsibility
- Positive attitude

**About Your Team**
**Meet Natalie Chrara (Director of Customer Success - APJ)**

**How We Work**

We are a fully hybrid team based in Kent Street, Sydney. We operate a minimum of one -two days from office and meet up as a full team to reconnect, share ideas and to socialize outside of working hours We organize our working shifts and aim towards the appropriate work-life balance for all our team members. When working from home, you will still feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats with the other marketeers

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