Customer Success Manager

2 months ago


Coburg, Australia Centorrino Technologies Full time

**Join Centorrino Technologies: Innovate, Grow, and Thrive with Us**

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a Junior Customer Success Manager to join our Customer Success team.

As a Junior Customer Success Manager, you'll be an essential part of our success team, helping us ensure that our clients have a positive experience with our products and solutions. This role will provide you with the opportunity to learn the ins and outs of customer success management while contributing to the growth of our diverse portfolio of clients.

**Requirements**:
**Here's what you'll be doing**:

- Assist in managing a portfolio of clients, ensuring they are satisfied with our services and solutions.
- Support Customer Success Managers in achieving account growth and retention objectives.
- Communicate with clients to understand their needs, challenges, and goals, and relay feedback to internal teams.
- Help create and deliver client training sessions to facilitate successful use of our products.
- Monitor client health metrics and assist in identifying areas for improvement.
- Participate in regular check-ins with clients to foster relationships and anticipate future needs.
- Collaborate with technical and support teams to resolve any customer issues.

**Here's what you'll bring**:

- Novice experience in customer service, sales, or related fields.
- Strong interpersonal and communication skills to effectively engage with clients.
- Basic understanding of customer success principles and practices.
- Understanding of ITIL and the role the framework plays in delivering IT Service Management.
- Knowledge of IT Services, Infrastructure, Cloud, Applications and Processes that support businesses in their day-to-day operations.
- Experience with working with and providing solutions from strategic IT Vendors such as HP, Aruba, Fortinet, Microsoft, Cisco, Palo Alto, VMWare and NBN.

**Benefits**

**Why You'll Love Working Here**:
**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- Hybrid working with team anchor days to support collaboration
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- Note: A valid _Vulnerable People /_ Working with Children Check (WWCC) and Police Check are required._



  • Coburg, Australia Koko Black Full time

    Work for a loved Australian brand, born in Melbourne - Collaborative team environment - Generous discounts on Koko Black products **Join the World of Koko Black - Where Exceptional Moments Meet Chocolate Magic** At Koko Black, we are the leading artisans of the chocolate world, sourcing the finest natural ingredients from Australia and around the globe....


  • Coburg, Victoria, Australia Red Rooster Full time

    About Red RoosterRed Rooster is a beloved Australian brand, cherished by locals for almost 50 years. Our commitment to our people, customers, and community drives everything we do.Salary InformationWe offer a competitive salary, estimated around $55,000 per year, depending on experience and location in Coburg VIC 3058.Job ResponsibilitiesAs a Crew Member,...


  • Coburg, Australia YMCA Recreation Full time

    Free access to gyms, recreation, and aquatics centres across the state! - Greet customers and be the face of the centre! - Casual | $30.12 + Super & Y Benefits - Our Vision is a better tomorrow where all people can belong._ As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will...


  • Coburg, Victoria, Australia Compasscorp Full time

    OverviewCompasscorp is a forward-thinking company dedicated to minimizing inconvenience for our customers, clients, and colleagues. We foster a culture of care, passion, and mutual respect, focusing on 'why' rather than 'what.'Job DescriptionAs an Assistant Branch Manager at Compasscorp, your primary objective is to ensure seamless vehicle delivery and...

  • Account Manager

    4 months ago


    Coburg, Australia Addikted To Ink Full time

    **Account Manager at Ink Money** **About Us**: Ink Money is a leading provider of financial services tailored specifically for the tattoo industry. We pride ourselves on offering innovative solutions and exceptional customer service to tattoo studios across Australia. Our mission is to support the growth and success of our clients through flexible financing...

  • Compliance Manager

    4 weeks ago


    Coburg, Australia Michael Page Full time

    Ongoing professional developmentAbout Our ClientA renowned leader in the vocational education and training sector in Victoria, this organisation is known for its unwavering commitment to delivering exceptional educational services. Dedicated to upholding the highest standards of quality, compliance, and risk management, the organisation is seeking a highly...


  • Coburg, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Coburg, Australia Workskil Australia Ltd Full time

    **About the Role** This role will oversee employer sales and servicing for the Inner Metro Melbourne region**.** The role will be responsible for servicing small, medium and large employers who have a State or regional presence, including those that employ Aboriginal and Torres Strait Islander Customers and labour hire/group training organisations that have...


  • Coburg North, Australia Tomra Full time

    **Company Description** TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure **Every Resource Counts**, has been our strength for over 50 years. At...


  • Coburg, Australia YMCA Recreation Full time

    Free access to gyms, recreation, and aquatics centres across the state! - Greet customers and be the face of the centre! - Casual - $29.09 per hour + Super At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across...

  • Workforce Manager

    3 months ago


    Coburg, Australia Centorrino Technologies Full time

    **Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!** At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And...

  • Retail Manager

    2 weeks ago


    Coburg, Australia Chemist Warehouse Full time

    **Retail Manager**: From aspiring pharmacists to analytical payroll professionals, store support superstars to specialist skincare and cosmetic buyers and wise web developers to warehouse gurus - the opportunities really are limitless at Chemist Warehouse! Whether you're kick starting your career or looking for your next place to call home, come and join...

  • Operations Manager

    1 month ago


    Coburg, Victoria, Australia Compasscorp Full time

    Compasscorp OverviewWe strive to minimize inconvenience for our customers, clients, and colleagues by showing care and passion in our work.Our company values are built around mutual respect, trust, and rapport. We aim to improve continuously, focusing on the 'why' rather than the 'what.'Your New RoleAs an Operations Manager - Vehicle Logistics, you will be...

  • Studio Manager

    7 months ago


    Coburg, Australia Addikted To Ink Full time

    **Are you confident on becoming our next Tattoo Manager?** If you have a genuine passion for the tattoo industry, then this is the job for you! Surely you're tired of your current job right? Well, here's something that will keep you on your toes and a RARE opportunity to join our crew in one of Australia’s largest tattoo companies out there! Clearly...

  • Care Manager

    3 months ago


    Coburg, Australia Hazel Home Care Full time

    **A bit about you** You are a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. You have high empathy that enables you to understand customer needs and to provide a service that exceeds their expectations. You are motivated to add value to supporting older...

  • Maintenance Manager

    6 months ago


    Coburg, Australia BGIS Full time

    **The Role** The Facilities Manager - Maintenance Manager will be responsible for delivering Planned and Reactive Maintenance solutions across Mechanical, Electrical, Hydraulic, Building and Fire Services. As a **Maintenance Manager **you will be coordinate and oversee the delivery of Planned and Reactive Maintenance solutions across Mechanical,...

  • Campaign Manager

    3 months ago


    Coburg, Australia Centorrino Technologies Full time

    **Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!** At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And...


  • Coburg, Australia Pillow Talk Australia Full time

    **Introduction**: Thanks for considering embarking on a journey with Pillow Talk! We call it a journey because for many of our colleagues that’s exactly what it’s been. Whether you’re interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit. By way of brief introduction, we are a...


  • Coburg, Australia Centorrino Technologies Full time

    **Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!** At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And...


  • Coburg, Australia Incluso Services Pty Ltd Full time

    Are you ready to join Australia’s newest service provider that puts both participants and staff first? Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services. At Incluso Services we are focused on** “Building the World that we Want”** and as such, ensuring...