Account Manager
2 months ago
On behalf of our client, we are looking for an **Account Manager**.
The role will be responsible for develop commercial relationship with our existing customer base; partner closely with Customer Success Managers to secure contract renewals; nurture and close a high volume of expansion deals both upsell, cross sell and net new lines of business; effectively communicate customer feedback; effectively sell the value of Braze to key stakeholders within the account while navigating a complex sales cycle; actively analyse customer product usage and reaching growth opportunities; work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage.
The daily duties and responsibilities include:
- Own the renewal of the Braze customers for North Star, working closely with the Success team.
- Becoming an expert on Braze’s product and conduct discovery calls, customised demos and presentation to existing customers to drive goals on the account.
- Effectively sell the value of Braze to key stakeholders within the account while navigating a complex sales cycle.
- Forecast accurately to North Star and Braze stakeholders.
- Align to your customer executive stakeholders, understand what value means to them, talk about it and work on a plan to deliver it.
- Exceed quarterly and annual targets.
- Educate the customer community on Braze’s value proposition.
- Live and breath the North Star company values.
**Education** - Bachelor degree or higher qualification desirable. Industry experience may substitute.
**Experience & Skills**
- 5+ years of experience in Account Management, SaaS sales, or similar relevant roles, with at least half of that time spent closing and managing strategic customers
- Drive, determination and accountability
- Background in Enterprise SaaS sales for Mobile and/or Marketing Technology
- Outstanding verbal, written and stand-up presentation skills, with experience of presenting value propositions to executive teams
- Excellent organisational skills and time management abilities
- The ability to handle multiple competing priorities
- A proven networker in your daily life
- Proven success navigating large organizations and the ability to quickly identify decision-makers and the decision-making process for large, global brands
- Prior experience at a start-up a plus
**Salary** - Salary being offered is commensurate with qualifications and experience and is between $130K - $140K.
**Salary**: $130,000.00 - $140,000.00 per year
Ability to commute/relocate:
- Caringbah, NSW: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Relationship management: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person
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