Area Manager

3 weeks ago

North Lakes, Australia NRMA Motoring & Services Full time

**About SIXT Australia**:
SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia's car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers.

At SIXT Australia, we know our people are what revs up our business. That's why we're committed to creating exceptional careers, not just jobs. We've created career pathways to support your goals to help you move anywhere in our business and the country.

Health, wellbeing and work/life balance are non-negotiable. That's why we're committed to providing a safe and healthy environment and employee perks to support this commitment.

SIXT Australia is seeking a **Permanent Full Time Area Manager** to join the team at **North Lakes and Burpengary.**

**About the role**:
The Area Manager is responsible for providing support in major areas of the business. You responsibilities include:

- Managing all staff to achieve maximum efficiency
- Daily meetings with operational team to set daily focus
- Ensuring all locations within the area of responsibility are supported with rentable fleet and drive utilisation targets accordingly
- Supporting staff by working on the front desk or any part of branch if required
- Creating and maintain a positive working environment that promotes open communication and empowerment
- Driving change and company initiatives
- Ensuring all staff fully understand their role and how their performance is measured
- Generating excitement and passion in customer service initiatives through open communication and sharing of best practice
- Ensuring that employees are adhering to safe work practices and HSE compliance
- Ensuring all relevant policies and procedures are implemented
- Making positive steps to understand the nature of the operations on their site and understand the potential hazards and risks associated with the business

**About You**:

- Car rental experience
- Demonstrated effective usage of interpersonal skills along with communication style to coach staff in selling to customers and providing exceptional service
- Desire to work in a competitive environment where sales targets are exceeded and results are achieved through teamwork
- Proven ability to exceed customer expectations in terms of the service and quality of product offered
- Promotion of a professional, enthusiastic and flexible manner when dealing with customers, staff and the SIXT Australia brand
- Proven ability to lead and motivate a team
- Desire and passion to progress and pursue a career within SIXT Australia
- Current Provisional or Open Driver's Licence
- Demonstrated leadership and people management skills
- Highly developed ability to problem solve
- Ability to work effectively during periods of high demand and stress dictated by the position
- Experience in negotiation, handling conflict and confrontation, and facilitating resolution
- Proven experience in working as part of a team

At SIXT Australia, we will keep you safe along the way, so we expect your commitment to all our health and safety policies, and to encourage others to do the same. All successful applicants will be required to complete a rigorous pre-employment medical check including drug and alcohol screening and provide a valid National Criminal History Check (if you do not have a current valid check, you will be required to complete a check).

**Employee Benefits**:
To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

- **Generous salary package including motor vehicle, laptop, phone, and bonus.**:

- "ME" day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
- 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends
- Discounts on all NRMA Insurances, group products and free roadside assistance
- Accommodation discounts and VIP extras to the NRMA Award winning Tasmanian Lodges, Hotel and NRMA Holidays Parks and Resorts
- Access to exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
- Uniform will be provided
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
- Great team environment with full on-the-job training and support to help your achieve your goals and reach your potential

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