Customer Service

3 weeks ago


Brisbane, Australia AIR Recruitment Full time

Our client is a national provider of residential and commercial building services. Due to growth, we have an exciting career opportunity for a highly motivated and people-orientated
**Customer Service and Administration Manager **to join their team in Brisbane.

The Customer Service and Administration Manager plays an integral role within the company and will assist with driving a high level of customer service across all areas of the business, implement and manage processes and procedures to ensure compliance and effective day to day business operations, along with providing support to staff and management.

**The role**:

- Manage the day to day administration of the branch including workflow and process
- Manage and mentor customer service team to ensure customer satisfaction, performance and compliance requirements are met.
- Manage the day to day operational requirements including scheduling and staff utilization to achieve maximum efficiencies.
- Prepare management reporting as required
- Assist with marketing campaigns ensuring campaigns are executed inline with marketing plan and return on investment is measured.
- Work closely with the finance team to manage debtors, invoicing and purchasing requirements
- Recruitment of staff and ongoing performance management
- Provide support to staff and management

**What we’re looking for**:

- Minimum 3 years experience in a similar role in a fast pace services based industry
- Strong leadership and team management skills
- Understanding of preparing management reports
- Highly motivated self-starter, eager to learn and determined to adapt quickly
- Strong computer skills
- Strong attention to detail
- Strong verbal and written communication skills
- Critical thinking and problem solving skills
- Ability to work autonomously and manage your time
- Ability to work in a team environment to ensure deadlines are met
- Ambition to grow with the company
- Drivers licence

**Benefits**:

- Exciting full-time permanent role with fast growing company
- Attractive and competitive salary
- Long term career opportunity with development and growth

If you have what we’re looking and are excited about the opportunity this role provides, APPLY TODAY


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