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Assistant Service Manager
2 weeks ago
Consumer electronics / appliance products
- Assist in leading a small team
- Base + Car Allowance + Super
**About the Role**
- Provide solutions to complex technical issues reported by technicians
- Provide end-users with an effective and efficient after-sales service
- Plan, organise, and control inventory of spare parts
- Test the service/warranty returns through Damaged Goods warehouse to identify faults
- Contribute to product development and improvement, training to service agents for repairs and recovery of spare parts
**About You**
- Trade certificate in refrigeration and air-conditioning
- Possess a valid full refrigeration and air-conditioning licence - RAC01, with Restricted Electrical Licence an advantage
- Experience ad service technician with supervisory role, fault finding, repairs, services and commissioning of air-conditioning and refrigeration equipment
- Experience in customer service environment, supervisory experience is desirable
- Excellent troubleshooting, testing, problem solving, and technical abilities
- Good working knowledge of MS office package, spread sheet software, and ERP systems
Working hours Monday-Friday, 8:30am - 5pm with 1 day work-from-home arrangement.
If you are looking to step up to leadership role with technical background, please get in touch.
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