Casual Student Adviser

2 weeks ago


Burwood, Australia Deakin University Full time

**Job no**: 555443

**Work type**: Casual

**Location**: Melbourne - Burwood

**Categories**: Student Services

**Casual Hourly Rate**:HEW5 ($50.45 per hour + 11% superannuation)

**Employment Type**:Casual

**Location**: Burwood campus

**About the Role**:
The Student Adviser a responsible for providing advice, support and administrative services within the Contact Centre that improve the student experience and engage our students to facilitate their success.

**To be successful, you’ll have**:

- Completion of a Degree without subsequent relevant work experience; or
- Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
- An equivalent combination of relevant work experience and/or education and training
- Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures.
- Customer services experience, preferably in a tertiary educational institution
- Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written issues.
- Experience providing services and support in a large organisation.

**Your key responsibilities will be to**:

- Contribute to the implementation of strategies and programs to improve the student experience and contribute to improved ways of working
- Provide resolution to complex student enquiries
- Coordinate and implement a range of administrative services to support students
- Review, evaluate and implement systems, process and practices to improve response times, increase quality, reduce costs and foster a culture of customer service excellence

**Additional Comments**:

- Can you start shifts at 8.30 am?
- Can you finish shifts at 7 pm?
- Can you work full time during peak periods? Specify dates
- Would you be available to work at least one Saturday per month? The Call Centre is open 10am-2pm
- Would you be interested in shifts throughout the year?
- Are you able to work on campus at Burwood in one of our Student Central Hubs when required?
- Please let me know your citizenship status i.e. Australian citizen/Permanent Resident etc.
- Do you have any holidays or other commitments, which may affect your availability this year and until the end of March 2025.
- All new staff must obtain and maintain an Employee Working with Children Check, and are required to provide evidence of an Employee WWCC.

Please note: Staff are required to pay for the cost of their Working with Children Check. You can claim the cost back on tax.

Staff are also required to pay for the cost of renewal of their Working with Children Check.
- Please note hours outside of these peak periods are severely reduced and there is no guarantee of number of hours.

**About us**:
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.

We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.

As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

**Advertised**: 09 May 2024 AUS Eastern Standard Time


  • Student Adviser

    1 week ago


    Burwood, Australia Deakin University Full time

    Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s...

  • Student Adviser

    2 months ago


    Burwood, Australia Deakin University Full time

    Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s...


  • Burwood, Australia Deakin University Full time

    **Job no**: 556104 **Work type**: Casual **Location**: Melbourne - Burwood **Categories**: Administration, Human / People Services, Customer Service **Casual Hourly Rate**:HEW 5 Casual - $50.45 per hour + 11% Superannuation **Employment Type**:Ongoing Casual - 1-2 Shifts a week **Location**: Melbourne Burwood Campus **About the Role**: The Officer,...


  • Burwood, Australia DEAKIN UNIVERSITY Full time

    Casual Hourly Rate: HEW 5 Casual - $50.45 per hour + 11% Superannuation Employment Type: Ongoing Casual - 1-2 Shifts a week (Operational hours: Monday-Friday 8am-7pm) Location: Melbourne Burwood Campus About the Role:  The Officer, Prospective Student Enquires is the first point of contact for prospective students and the general public, and provides...


  • Burwood, Australia DEAKIN UNIVERSITY Full time

    Casual Hourly Rate: HEW 5 Casual - $50.45 per hour + 11% Superannuation Employment Type: Ongoing Casual - 1-2 Shifts a week Location: Melbourne Burwood Campus About the Role:  The Officer, Prospective Student Enquires is the first point of contact for prospective students and the general public, and provides information about courses, recruitment events...


  • Burwood, Australia DEAKIN UNIVERSITY Full time

    Casual Hourly Rate: HEW 5 Casual - $50.45 per hour + 11% Superannuation Employment Type: Ongoing Casual - 1-2 Shifts a week (Operational hours: Monday-Friday 8am-7pm) Location: Melbourne Burwood Campus About the Role:  The Officer, Prospective Student Enquires is the first point of contact for prospective students and the general public, and provides...

  • Casual Bus Driver

    3 weeks ago


    Burwood, Australia MLC School Full time

    **Casual Bus Driver** **Start date: a.s.a.p.** **Closing Date: 15 June 2024** *** **MLC School Mission** MLC School’s mission is to educate and inspire young women to be fearless thinkers with moral courage and compassion to be agents of change in their own lives and in the lives of others **Primary Purpose of the Position** The position of Bus Driver is...

  • Casual Debating Coach

    2 months ago


    Burwood, Australia Presbyterian Ladies' College Full time

    PLC is a leading ELC to Year 12 Christian independent day and boarding school with a focus on the development of the whole person that includes an outstanding academic tradition, an international outlook and strong pastoral and co-curricular programs. **The Role** Are you, or were you once, a star debater? Do you have experience or an interest in coaching...

  • Casual Sports Coaches

    2 months ago


    Burwood, Australia MLC School Full time

    **Sports Coaches in Touch Football, Basketball, Tennis and Strength and Conditioning.** **Casual Positions Available** **Immediate Start** *** **About the position** Sports Coaches ensure that MLC School policies and procedures are applied effectively through all training sessions and competition situations, and that each of these sessions are...


  • Burwood, Australia PLC Full time

    **Casual roles available, various shifts (weekday or weekend)**: - ** Help create a safe, comfortable "home away from home" for our boarders**: - ** Join a team who are passionate about working with young people** PLC is a leading ELC to Year 12 Christian independent day and boarding school with a focus on the development of the whole person that includes...


  • Burwood, Australia Deakin University Full time

    **Job no**: 555641 **Work type**: Casual **Location**: Melbourne - Burwood **Categories**: IT - **Casual Associate Research Fellow**: ($49.36 per hour + 11% superannuation without a PhD, $61.93 per hour + 11% superannuation per hour with a conferred PhD) - **Employment Type**: Casual - **Location**: Melbourne Burwood Campus **The role and...


  • Burwood, Australia MLC School Full time

    **Casual Work** **Conditions**: Every Second Friday - term time only **Hours**: 5hours **Start Date**: ASAP *** MLC School’s mission is to educate and inspire young women to be fearless thinkers with moral courage and compassion to be agents of change in their own lives and in the lives of others. **About MLC School** Founded in 1886, MLC School is an...


  • Burwood, Australia Navitas Full time

    **About the role** Deakin College is seeking expressions of interest from qualified and experienced Information Technology teachers interested in casual teaching work commencing in Trimester 3 2023. **On a casual basis, **Deakin College IT teachers will deliver general IT topics, provide academic support to students, supervise and mark assignments and...


  • Burwood, Australia MLC School Full time

    **Casual Bus Driver** **Start date: a.s.a.p.** **Closing Date: 19 February 2023** *** **MLC School Mission** MLC School’s mission is to educate and inspire young women to be fearless thinkers with moral courage and compassion to be agents of change in their own lives and in the lives of others **Primary Purpose of the Position** The position of Bus Driver...

  • Casual Rowing Coaches

    2 weeks ago


    Burwood, Victoria, Australia MLC School Full time

    Casual Positions Available for 2024/25 Season MLC Rowing Programme are looking for casual coaches to help teach our Learn to Row sessions on weekday afternoons in the new school term. The MLC School mission is to educate and inspire young women and thus the programme is looking for motivated and enthusiastic individuals to help introduce girls to the...

  • Casual Rowing Coaches

    3 weeks ago


    Burwood, Victoria, Australia MLC School Full time

    Casual Positions Available for 2024/25 Season MLC Rowing Programme are looking for casual coaches to help teach our Learn to Row sessions on weekday afternoons in the new school term. The MLC School mission is to educate and inspire young women and thus the programme is looking for motivated and enthusiastic individuals to help introduce girls to the...


  • Burwood, Australia Navitas Full time

    **About the role** Deakin College is seeking expressions of interest from qualified and experienced Information Technology teachers interested in casual teaching work commencing in Trimester 3 2023. **On a casual basis, **Deakin College engineering teachers will deliver engineering topics such as sustainable design and engineering in society, provide...


  • Burwood, Australia Navitas Full time

    **About the role** Deakin College is seeking expressions of interest from qualified and experienced mathematics teachers interested in casual teaching work commencing in Trimester 3 2023. **On a casual basis, **Deakin College mathematics teachers will deliver topics such as mathematical methods and discrete mathematics, provide academic support to...


  • Burwood, Australia MLC School Full time

    **Rowing Coaches** **Casual positions Available** **Immediate Start** *** **About MLC School** Founded in 1886, MLC School is an independent, nonselective Uniting Church school for girls from Pre-Kindergarten to Year 12 in Sydney’s inner-west. Our tagline ‘dare to be more’ is not only our goal for our students, it applies equally to our staff. Our...


  • Burwood, Australia PLC Full time

    Presbyterian Ladies' College (PLC) Melbourne is a leading ELC-Year 12 Christian independent school for girls offering both the VCE and International Baccalaureate. PLC has an outstanding academic tradition, an international focus and strong pastoral and co-curricular programs focusing on encouraging leadership, service and life-long personal development and...