Student Adviser

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities. 

The Student Adviser will provide advice and support administration services that improves the student experience and engages our students to facilitate their success.

Your key responsibilities will include:

Creating practical, simple and accessible solutions to student enquiries and problems after considering multiple perspectives Consulting with available sources to gather relevant information on student services and seek the expertise and advice of other people as appropriate Contributing feedback and suggestions and identify situations in which change is needed to improve student services policy and practice Recognising the importance of teamwork and of effective communication amongst team members and building rapport within immediate team in ways that are respectful and inclusive of others  Clarifying expectations and responding promptly to student requests, queries, or complaints to ensure student needs are met to agreed standards and timelines Providing advice to students and making appropriate referrals to other areas of the University Building productive relationships with a diverse range of existing stakeholders and actively seeking to maintain positive relationships Presenting information in a clear, structured, concise and tailored way by focusing on key messages and check that messages are understood and meet audience needs

To be successful, you’ll have:

Completion of a Degree without subsequent relevant work experience; or A combination of relevant work experience and/or education and training Experience in a high-volume front-line customer service environment and broad knowledge in administrative fields Experience using multiple systems

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