Assistant Night Manager
2 months ago
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
With the recent completion of Holiday Inn Sydney Airport's multi-million dollar refurbishment, our new rooms’ product offers elevated accommodation for a revolutionary transformation to the airport hotel experience. Guests are greeted with earthy tones from bronze light fixtures and on-trend leather headboards, inviting an ultimate atmosphere of warmth and comfort. Just the beginning of elevation to the experience at Holiday Inn Sydney Airport, we are excited to take our hotel to new heights in 2023 and beyond.
We're currently looking for an Assistant Night Manager to join our dynamic Front Office Team. We can consider both full time and part time applicants.
As the Assistant Night Manager, you will be responsible for the overall running of the Hotel in the absence of Senior Management. You will oversee all overnight operations & Night Audit Procedures, including verifying the accuracy of guest accounts, balancing charges/revenues, as well as assisting with all aspects of Guest Services. You will also ensure the safety, security and smooth running of all other hotel operations.
This role is ideal for someone whose lifestyle fits the working night schedule, enjoys working with numbers, and who wants to continue to consolidate their leadership and technical capability within a supportive environment.
Every day is different, but you’ll mostly be:
- Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
- Checking guests in, out and managing any wake-up call requests
- Running night audit property management systems or manual equivalents
- Distributing relevant Night Audit reports to the Leadership team
- Dealing with guest enquiries and special guest requests
What we need from you to be successful in the role;
- Experience in a similar role or strong Night Audit/Hotel Operations experience & ready to take the next step
- Strong experience with Opera PMS
- Responsible Service of Alcohol Competency Card
- First Aid certificate
- Valid Australian Driver's license
- Strong communication, problem solving and relationship building skills for effective and pleasant interactions with guests and housekeeping staff- Accounting and mathematics skills for accurate auditing and payment processing-
- Cash handling experience for counting and securing bank and processing cash payments- Passionate about delivering exceptional Customer service
- Positive and flexible attitude
- Right to Legally work in Australia
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
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