Business Development Officer

2 weeks ago

Chatswood, Australia McMillan Shakespeare Full time

This is a hybrid role to support both the activities of the New Business and Customer Relationship team in building long and effective working relationships with customer representatives in order to achieve business objectives and superior customer satisfaction.

KEY RESPONSIBILITIES

New Business Support:

- New business administration support to the Northern and Southern Region Business Development Managers
- Preparing Whole of Life cost analysis and pricing model preparation
- Developing new business opportunities, and participate in other new business campaign activities, contributing to growth for the region
- The provision of new business support to the Business Development team including support with the preparation of new business tenders
- Elicit, monitor and engage with customers for intelligence to understand their fleet requirements, anticipate their needs and assist the Sales team to gain an advantage in growing business.
- Attendance at prospect and existing customer meetings with BD and Relationship Managers

Existing Customer Support
- In consultation with the Relationship Manager, proactively managing the portfolio to deliver professional fleet management
- Respond promptly and professionally on a daily basis to requests from Customers and Relationship Managers on all administrative tasks relevant to effective fleet management and growth in the business
- specifically:

- Preparing quotations as required within nominated turnaround time; ensure follow through and record the outcomes.
- Obtain order of vehicles from customers
- Administering the vehicle replacement process and re-registration
- Coordination of reports for lease extensions and expiries
- Own and resolve registration, fuel card and fines management issues
- Coordination of transport logistics for returned vehicles with remarketing
- Coordination of mini-lease vehicles as required
- Liaise effectively with internal stakeholders verbally and in writing to ensure that all parties are clear on expectations, that customer satisfaction is achieved and all parties are kept suitably informed on progress.

POSITION CRITERIA

Capabilities & Behaviours
- Customer Service
- must be focused on customer responsiveness and meeting customer expectations. Builds and maintains productive working relationships based on mutual trust at all levels in the organisation
- Planning & Coordinating - Ability to prioritise workload effectively and manage multiple process steps and stakeholders to ensure time frames are met.
- Teamwork - must be a team player with high initiative and ability to think laterally
- A strong mathematical ability and an aptitude for financial analysis.
- Fluent and professional oral and written communication skills - Articulate; conveys information in a clear, confident manner both verbally and written
- Problem-Solving Ability - Problem solving skills, personal resilience and the ability to think like the customer. Identify and implement collaborative process improvements
- Attention to Detail - Ensures work is completed accurately and efficiently, with significant attention to detail.

Knowledge & Experience

Essential
- 2 years Customer Service experience in a customer facing role.
- A high level of keyboard accuracy and a good eye for detail
- Experienced and proficient in data-entry and administrative work involving numbers and prolific detail.

Desirable
- An interest in vehicles and vehicle parts
- Knowledge of the Fleet or Salary Packaging industry
- Junior level experience of business analysis

**Qualifications**:

- Tertiary qualifications in Finance/Administration related studies (desired but not essential)

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

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