Aso5 Customer Service Manager

2 months ago

Adelaide, Australia SA Government -SA HEALTH Full time

**SA Health**
**Job reference**: 880015
**Location**: 5000 - ADELAIDE
**Job status**: Ongoing
**Eligibility**: Open to Everyone

**Central Adelaide Local Health Network**

**Statewide - SA Pathology**
- **Salary: ASO5 - $85,790 - $95,413 p.a. + Superannuation & Salary Sacrifice Benefits**:

- **Adelaide SA, 5000**:

- **Full Time, Permanent Role**

**About the role**
- The Customer Services Manager (CSM) is responsible for the efficient management of the day to day operations of SA Pathology Customer Services department. The incumbent will demonstrate leadership and ensure relevant services are provided in a timely, efficient and customer focussed manner.
- The CSM will monitor performance against agreed KPIs and take appropriate corrective actions whilst ensuring staff are appropriately trained and provide a quality service to clients.
- Contribute to the provision of an efficient, effective and competitive Customer Service that meets the needs of SA Pathology and of clients by:

- Supervising the day-to-day activities of Courier Co-ordinators, Couriers, Consumer Products and support staff.
- Monitoring workflow, determining priorities and allocating available staff and resources to ensure efficient workflow.

**About us**
- Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need. _

**What we offer**
- Attractive salary packaging available
- Strong community minded culture and values providing world class care to South Australians
- Opportunity for movement across the SA Health system: There are always opportunities for you to develop your skills and your career at one of our many metropolitan or regional sites

**Essential Requirements**:

- Current National Police Clearance (NPC)
- Working With Children Check (DHS)
- Immunisation screening as indicated in the role description. SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Educational/Vocational Qualifications:

- Tertiary qualifications in business administration, management, and/or customer focused/service discipline.

**Diversity and inclusion**:
Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

**Application Information**:

- The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role._ _

**Job ref: 880015**

**Enquiries to**:
Fotios Visvardis

Telephone: 8204 4518

**Application Closing Date**

11:55 pm Friday 4th October 2024

**Attachments**

***880015 AS05- Manager Customer Services
- Role Description.pdf**

**Australian applicant guidelines**

**International applicant guidelines**

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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