Workforce Planner/scheduler

2 months ago


Melbourne City Centre, Australia Probe CX Full time

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

The Workforce Planner will act as the key point of contact for a portfolio of operational teams/contact centers in relation to any Workforce Optimization items. In this role, the Planner will work closely with other roles within the WFO and Operational teams in order to effectively deliver on required outcomes and targets.

Key Details:
- Full Time | Fixed term contract until 30/06/2023 (view to extension)- Hybrid | Melbourne CBD- Rotating Roster | Monday to Sunday 8am to 8pm-
Key Tasks and Responsibilities:
Analysis and Forecasting- Historical data analyzed, reported & used to produce short (daily and intraday level)/mid/long term forecasts and recommendations (workload, staffing, shrinkages, attrition, etc)- Sign off from operational team/client (as required) obtained within required SLAs/commercial timeframes- Adherence to the required deliverables and governance framework (reporting/meetings/minutes updated/action items tracked and delivered/stakeholder management)

Schedule Release- Working closely with the scheduling and operational teams to ensure delivery of required schedules at a high level of accuracy- Act as the key contact point for feedback and ongoing improvements in the schedule release process/delivery of team schedules- Assist with the accurate and efficient setup of systems and tools in order to drive efficiencies through the schedule creation and release process

Real Time Management/Delivery Of Results- Providing support to all WFO processes and roles in order to execute the developed plan, translating into operational delivery of results and targets- Supporting the ongoing adjustment of forecasts/staffing requirements in the event of key changes or events within the operating environment (brand impacts/events/staffing variations/etc)- Escalation of items/callouts/issues as required to manager/s & operational team/stakeholders- Proactive escalation of outages/any limitations to targets or goals being achieved- Manage a collaborative and positive relationship between contact centre stakeholders/clients and the WFO team

Key Skills and Attributes Required:
- Experience in Contact Centre Workforce Planning/Scheduling/Analytics- Stakeholder management and communication- Excellent analytical skills with strong numerical competency- Ability to analyse complex situations and present simple and effective solution options- Ability to build relationships & work collaboratively with clients and organisational peers



  • Melbourne City Centre, Australia HAYS Full time

    Planner / Scheduler / Planning Engineer required for Engineering Construction Company **Your new company** A client based all across Australia, with their main office here in Melbourne, they deliver innovative and technical projects within the infrastructure space. A brand name with a strong history in the Australian market, their systems and quality in...

  • Workforce Planner

    1 week ago


    Melbourne, Australia Chandler Macleod Full time

    Chandler Macleod is one of the Australia's largest recruitment agencies, so we know quite a bit about what it takes to recruit, select, and retain the best people. All our services provide people with opportunities for not only work, but for growth, support, and development. We currently have an exciting opportunity for an enthusiastic and highly...

  • Workforce Scheduler

    3 days ago


    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Workforce Planner

    1 week ago


    Melbourne, Australia Chandler Macleod Full time

    **Location** *** - Melbourne, Victoria**Category** *** - Office Support**Salary** - $ AUD - $ AUD Annual**Posted** - 21-Aug-2023**Work type** - Full Time**Contact** - Lauren Hodgson**Reference** - BH-147636-4Chandler Macleod is one of the Australia's largest recruitment agencies, so we know quite a bit about what it takes to recruit, select, and retain the...

  • Workforce Planner

    1 week ago


    Melbourne, Australia Chandler Macleod Full time

    **Location** *** - Melbourne, Victoria**Category** *** - Office Support**Salary** - $ AUD - $ AUD Annual**Posted** - 21-Aug-2023**Work type** - Full Time**Contact** - Lauren Hodgson**Reference** - BH-147636-4Chandler Macleod is one of the Australia's largest recruitment agencies, so we know quite a bit about what it takes to recruit, select, and retain the...

  • Construction Planner

    2 weeks ago


    Melbourne City Centre, Australia HAYS Full time

    Primavera Planner required for construction, engineering contractor Your new company A client who is based all across Australia with their main office here in Melbourne. They deliver innovative and technical projects within the infrastructure space. A brand name with a strong history in the Australian market. Your new role The role of Primavera scheduler...

  • Professionals Program

    1 month ago


    Melbourne City Centre, Australia Rail Projects Victoria Full time

    About the program This program is a unique opportunity for a self-starting engineer to join our professionals' program in the planning and scheduling space for rapid development as a highly skilled practitioner in this field. Planning and scheduling is a crucial function at RPV, and robust programs that have the project team's buy-in are fundamental for the...

  • Workforce Planner

    3 weeks ago


    Brisbane City, Australia Hudson Full time

    Opportunity with Large Queensland Government Client Training and Quality Assurance, Rostering and Scheduling, Performance Management 11-Month Contract | $90 per hour | Brisbane CBD Office | 2-3 days WFHOur client, a large QLD Government department, is seeking to engage an experienced Worforce Planner to support the objectives of the organisation by designing...

  • Workforce Planner

    5 days ago


    Brisbane City, Australia Hudson Full time

    Opportunity with Large Queensland Government Client Training and Quality Assurance, Rostering and Scheduling, Performance Management 11-Month Contract | $90 per hour | Brisbane CBD Office | 2-3 days WFHOur client, a large QLD Government department, is seeking to engage an experienced Worforce Planner to support the objectives of the organisation by designing...


  • Melbourne, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Contract Reference BH-369759 Industry Engineering Salary Negotiable - As a planner yu will be responsible for the planning, preparation, implementation and monitoring of rail systems project time schedule using Primavera software.**Roles and responsibilities include but not limited to**: - Detailed planning and composition of the rail...

  • Workforce Scheduler

    1 month ago


    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Workforce Scheduler

    1 week ago


    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...


  • Melbourne City Centre, Victoria, Australia Compass Group Australia Full time

    Senior Workforce SchedulerToday and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community. THE POSITIONLead and facilitate...


  • Melbourne City Centre, Victoria, Australia Compass Group Australia Full time

    Senior Workforce SchedulerToday and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community. THE POSITIONLead and facilitate...


  • Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** AU$80000 - AU$85000 per annum **Job Type** Full Time **Ref** BBBH98682_1686634020 **Contact** Shelley Harrison **Posted** about 1 hour ago **Opportunity** Our client is a high profile asset management organisation working in telecommunications, utilities, and transport sectors. Due to growth,...

  • Workforce Planner

    3 weeks ago


    Melbourne, Australia Ambulance Victoria Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Ambulance Victoria **Salary**: $97,609 - $122,156 Occupation: Human Resources Reference: AV/1689421 Ambulance Victoria's (AV) mission is to improve the health of our community by delivering innovative, high quality ambulance services. AV are seeking an experienced Workforce...


  • Melbourne, Australia AGL Energy Full time

    Powering Australian Life. At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our...

  • Workforce Planner

    7 days ago


    Melbourne, Australia AFCA Full time

    **Company Description** As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference. The role of Workforce...


  • Melbourne, Australia UGL Limited Full time

    **Planner / Scheduler - Decommissioning** - We work on challenging and exciting projects that shape the way we evolve, adapt and transform the industries we work in. We rally together, drawing on the diverse skills across our teams and create environments where great ideas are heard. - This opportunity will see you join a reputable company with a highly...

  • Project Scheduler

    5 days ago


    Melbourne, Australia Aspect Personnel Full time

    Initial 2-3 Month Contract - Possible extension - $43 / hour + Super - Local Government - Western Suburbs Aspect Personnel are currently working with a council in Melbourne's Western Suburbs to recruit a Project Scheduler/Planner for a new contract role. The role is an initial 2-3 month contract. You will join a project team responsible for the delivery...