Contact Centre Agent

2 days ago

Perth, Australia I-MED Full time

I-MED Radiology is Australia's largest medical imaging network with more than 240 clinics located throughout Australia and with just over 4500 employees. Our Vision at I-MED Radiology is to be the most respected and trusted medical imaging specialists in the world. Our Vision is underpinned by our purpose - to save lives and reduce uncertainty
About the Role
You will be handling predominantly inbound calls from patients and healthcare providers in a fast-paced Contact Centre environment. The role entails booking in medical imaging procedures, providing general preparation advice and billing information relating to the procedure or clinic the patient will attend. Working within an environment of regular change, this will enable you to support patients and healthcare professionals across multiple regions.
What can I-MED offer you?
- No unsocial hours and paid overtime
- Commitment to your health and well-being with access to our employee assistance program. I-MED's Lifeworks portal gives employees access to a number of resources, plus exclusive offers on everyday purchases from well known companies
- Comprehensive induction training and ongoing development opportunities through I-MED's immersive learning platform
- Clear pathways for career progression and secondment opportunities
- A range of employee benefits such as free parking facilities, paid parental leave, salary packaging options, discounted health insurance and gym memberships, banking and travel benefits and much more
- A Contact Centre Reward and Recognition Program that celebrates great performance. You will be seen by the people you work for, and get to win some great prizes
- A commencing rate of $26.00 / hr plus superannuation

Duties
- Make appointments for a number of clinics across multiple modalities (e.g. Xray, MRI, Ultrasound)
- Answer patient's general enquiries
- Explain general procedure preparation and billing information
- Maintain Contact Centre KPI's
- Liaise with our referrers and clinic staff

Skills & Experience
- Preferably Contact Centre experience or, at a minimum, extensive customer service experience (e.g. retail, hospitality)
- Excellent English communications skills and professional phone manner
- Good PC and system skills, with a reasonable typing speed and accuracy
- Adaptable and open to receive coaching/feedback
- Medical understanding desirable but not essential

In-House Training
We will set you up to succeed with a paid training period which includes side-by-side support, monitoring and ongoing coaching.
At I-MED, you will be on a path of continuous learning and we will give you a clear direction for professional development And don't think you're restricted to just our contact centre(s) - we encourage our staff to explore other areas of the business once they have mastered the role of an Agent.
Culture & Environment
The Contact Centre is deliberately a highly managed and monitored environment, providing regular individual and team feedback to support you in achieving your KPIs and become a valued member of I-MED. Our Contact Centre Agents enjoy working in our team for multiple reasons including having the opportunity to cross train, the great team environment, career progression opportunities, and thanks to our Engagement Committee there is always something fun happening or to look forward to (e.g. Christmas in July, AFL Grand final day, Melbourne Cup day, Dress up days)
Rostering
This full-time position will see you working 38 hours per week, Monday-Friday.
Location
The office is on Balcatta Rd, Balcatta and is well serviced by public transport links and some staff parking facilities.
Depending on your performance, individual preference and on occasion with COVID restrictions, there will be opportunities to work from home in a hybrid model after 6 months of employment. While staff will not work from home every day, there will be options to balance work onsite and from home, providing successful applicants have an appropriate and safe workspace and reliable internet connection at their home.
How do you apply?
You must have full working rights in Australia to apply.
Due to training requirements and on the job support, and to ensure you have enough contact time to master your role, we prefer that you have no planned extended leave for the first 3 months in the role.

Covid-19 Vaccination Policy

  • Executive Product Owner Contact Centre

    5 months ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Executive Product Owner Contact Centre Transformation - **You are a leader with demonstrated experience shaping organisational thinking, providing data driven insights and excels in articulating progress against strategic outcomes**: - **We are creating Australia's favourite digital banking that help customers simplify their banking needs**: - **Together...

  • Contact Centre Manager

    4 months ago

    Perth, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Full time **Region**: WA- Perth inner **Contact Centre Manager (12-month fixed term contract based in Perth)** Support our amazing Service Delivery team by overseeing the contact centre for Personal Direct, assisting Personal Banking customers who reach out to NAB through voice calls and messaging platforms. - We win in the right...

  • Contact Centre Consultants

    6 days ago

    Perth, Australia Hudson Australia Full time

    Working in an evolving and a continually growing business, this role offers a fast-paced environment. Some of the key areas the role requires include strong relationship management, a strong service focus, the ability to adapt and develop with continual change, work within a team orientated environment to deliver a successful service model **Duties**: -...

  • Service Express Agent

    7 months ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Part Time **Job Number** 24045464 **Job Category** Rooms & Guest Services Operations **Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin Perth is looking for our next...

  • Reservations Agent

    1 week ago

    Perth, Australia Hilton Full time

    **Reservations Agent (Casual / Part-Time Opportunity)** **DoubleTree by Hilton Perth Northbridge** Here at Hilton, our thing is hospitality and maybe it's yours too. Hilton offers you the freedom and flexibility of finding that one thing that you can turn into an exciting and fulfilling career. **Why you'll love working for Hilton!** - Access to the...

  • Service Express Agent

    6 months ago

    Perth, Australia Westin Hotels & Resorts Full time

    **Job Description**: **Job Number** 23150744 **Job Category** Rooms & Guest Services Operations **Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin Perth is looking for our next **Service Express...

  • Service Express Agent

    7 months ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Full Time or Part Time **Job Number** 23199441 **Job Category** Rooms & Guest Services Operations **Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management- The Westin Perth is looking for...

  • Contact Centre Operator

    5 months ago

    Perth, Australia Montu Full time

    **Company Description** Montu is one of Australia's leading health tech businesses and a leader in alternative health services. With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients. Montu operates a fully integrated, end-to-end ecosystem of healthcare...

  • Passenger Services Agent

    4 months ago

    Perth Airport, Australia dnata Full time

    Exciting Opportunities for **Experienced Passenger Services Agents** in Perth! Join our dnata team and take advantage of on-the-job training and upskilling opportunities that pave the way for career progression and professional development. As a Passenger Services Delivery Agent, you won't just clock in; you'll step into a realm of perks and benefits: -...

  • Service Express Agent

    4 months ago

    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Part Time **Job Number** 24157820 **Job Category** Rooms & Guest Services Operations **Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin Perth is looking for our next Guest service...

  • Business Banking Contact Centre Associate Perth

    4 weeks ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Business Banking Contact Centre Associate Perth **See yourself in our team** You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do. As a Business Banking Associate you will receive incoming calls and...

  • Service Desk Agent

    7 months ago

    Perth, Australia Fujitsu Full time

    **Service Desk Agent** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...

  • Reservations Agent

    4 months ago

    Perth, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Perth*** **Revenue & Reservations*** **Job Grade**: Full Time At Pan Pacific Perth, our purpose is simple yet profound: to make people smile. Our mission is not merely to hire individuals, but to seek out great people who align with our values and vision. By cultivating a vibrant and inclusive workplace culture, we aim to...

  • Experienced Contact Centre

    7 months ago

    Perth, Australia Kip McGrath Full time

    Join a positive friendly phone-based team - 100% work from home - Fast-paced environment - A variety of tasks so you'll never be bored - Supportive and engaged team - Opportunities for growth within the company An exciting opportunity now exists for an experienced customer service staff member to join our remote working online team servicing our Kip McGrath...

  • Central Reservations Agent

    6 months ago

    Perth, Australia The Meat and Wine Co Full time

    **Seagrass Boutique Hospitality Group** are looking for experienced **Central Reservations Agents** to join our Central Reservations Team in Perth CBD. Working directly with the Central Reservations Manager, you will be responsible for all reservations for our **4 Perth based restaurants. **Being the first point of contact with our guests, our agents should...

  • Central Reservations Agent

    3 weeks ago

    Perth, Australia The Meat & Wine Co Full time

    **Seagrass Boutique Hospitality Group** are looking for experienced **Central Reservations Agents** to join our central reservations team in Perth. Working directly with the Central Reservations Manager, you will be responsible all reservations for our **4 Perth based restaurants.**Being the first point of contact with our guests, our agents should want to...

  • Business Banking Contact Centre Associate Perth

    4 weeks ago

    Perth, Australia Commonwealth Bank Full time

    **See yourself in our team** You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do. As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over...

  • Buying Agent

    6 days ago

    West Perth, Australia Eagers Automotive Full time

    Friendly & Supportive team environment + Employee Benefits - Looking for a challenge? Join us! **Eagers Automotive (AHG)** is currently seeking a passionate individual to join our Vehicle Procurement team in our **Easy Auto 123 Group** **- **as a **Vehicle Buying Agent.** Working closely with the Buying Valuing Manager, you will be responsible for...

  • Call Centre Officer

    4 hours ago

    Perth, Australia PERSOLKELLY Full time

    Perth CBD organisatin is currently looking for casual agents on an ongoing contractor basis. There will be a minimum of 15 hours per week with plenty of opportunity for 24/7 overtime. As a successful employee, you will have a minimum of 12 months' experience and looking for a challenging position that offers lots of learning and future opportunities. You...

  • Guest Service Agent

    4 days ago

    Perth, Australia Accor HQ Full time

    Located on the eastern side of Perth's CBD, **Mantra on Hay** is close to key business addresses, government offices and several of the city's major attractions and entertainment venues, making it ideal for visitors requiring a comfortable long stay option. If you like to get to know people over a period of time, this is the work environment for you! We are...