Omega Assistant Boutique Manager Perth

3 weeks ago

Perth, Australia Swatch Group Full time

**About OMEGA**
Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.
**The Role**
The Assistant Boutique Manager will be hired to continuously achieve sales targets, deliver impeccable customer service, develop strong client relationships and client records within the boutique, oversee and support the daily operations of the boutique and be an ambassador for the OMEGA brand. This position supports the Boutique Manager leading by example at all times, running daily operations, organising rostering and managing stock inventory.
**Responsibilities**
Boutique Operations
- Ensure the boutique operates smoothly in the absence of the Boutique Manager at all times
- Planning of rosters for all areas of the boutique
- Continually review operational reports and records to ensure company policies and procedures are being upheld
- Ensuring the set up and set down processes are smooth running and to company requirements
- Daily reports are sent to relevant management making sure all figures balance.
- Monitor stock processing (incoming / outgoing), boutique transfers, damaged returns and Customer Service inventory maintaining correct levels at all times
- Assist solving problems that impact boutique service, efficiency and productivity
- When required, manage daily KPI reporting and any other required monthly or head office reporting

Sales & Service
- Support Boutique Manager ensuring sales targets are achieved
- Lead developing and maintaining a client database through strong sales
- Open and close the boutique independently
- Ensure adequate focus on building local clientele VIP relationships

Leadership & People Management
- Support the Boutique Manager motivating sales employees for optimal performance and sales results
- Provide ongoing feedback to Boutique Manager on the performance of sales employees
- Support the Boutique Manager in assessing the training needs for sales employees
- Support the Boutique Manager developing the skills of sales employees and identify where improvement is needed

Learning & Development
- Support Boutique Manager implementing agreed training programs for all boutique employees
- Support Boutique Manager executing E-Learning and ensure completion of all modules
- Develop own comprehensive OMEGA brand and product knowledge base

Customer Service Performance
- Support the Boutique Manager and OMEGA Customer Service Manager with daily operational support for Customer Service in the boutique
- Oversee and provide feedback to OMEGA Customer Service Manager on boutique Customer Service employees

**Skills and Experience**
- Minimum 3 years retail experience in the luxury sector preferred
- Proven staff management experience desirable
- Tertiary qualifications in Business administration an advantage
- Highly developed and proven customer service and client relationship skills
- Excellent organisational skills
- Excellent oral and written communication skills
- Good computer literacy skills
- Good time management skills
- Team player
- Energy, drive and enthusiasm
- Impeccable grooming and presentation
- Visual merchandising flair
- Full and flexible availability
- Luxury watch industry knowledge and experience an advantage

**Benefits**
- Staff product discounts
- Product training
- Sales training
- Rotating roster
- Team based sales incentives

**How to Apply**

Job Reference: SGAU00507

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