OMEGA Boutique Manager | Perth

4 weeks ago

Perth, Australia Swatch Group Australia Full time

About OMEGA

Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.

The Role

The Boutique Manager will be hired to oversee and manage the daily operations of the Boutique.  The role has full responsibility for all staffing, sales, as well as payroll, boutique inventory and costs management and a supervisory role in relation to Customer Service.  This position is one that represents the Brand in its market and therefore should uphold the highest level of professionalism, client service standards and sales excellence.  The role’s primary purpose is to ensure the Boutique runs smoothly without issues, ensuring budgets are met and leading by example at all times.

Responsibilities

Boutique Operations Management

  • Planning of rosters for all areas of the boutique
  • Continually review operational reports and records to ensure company policies and procedures are being upheld
  • Ensuring the set up and set down processes are smooth running and to company requirements
  • Daily reports are sent to relevant management making sure all figures balance.
  • Monitor stock processing (incoming / outgoing), boutique transfers, damaged returns and Customer Service inventory maintaining correct levels at all times
  • Be responsible for solving problems that impact boutique’s service, efficiency and productivity
  • Track the performance statistics of sales employees
  • Oversee the organisation, refill and storage of back up stock, visual merchandising material, product packaging, instruction booklets and warranties

Sales & Service Management

  • Be responsible for ensuring sales targets are achieved
  • Ensure highest level of service standards across all boutique employees at all times and ensure all employees use the OMEGA sales ceremony
  • Lead the development and maintenance of a client database through demonstrated sales performance
  • Open and close the boutique independently
  • Personally manage client elevations
  • Oversee boutique and individual client VIP relationships
  • Ensure adequate focus on building local clientele VIP relationships

Leadership & People Management

  • Motivate boutique employees to optimise performance
  • Actively monitor the performance of all boutique employees
  • Assess and recommend to Retail Manager the training needs for sales employees
  • Conduct mid-year and annual performance review meeting with all boutique employees
  • Set annual performance objectives for relevant boutique employees
  • Provide ongoing feedback to Retail Manager on boutique employee performance
  • Approve boutique employee leave requests, ensuring service standards are not compromised and annual leave accruals do not become excessive

Learning & Development

  • Implement agreed training programs for all boutique employees
  • Execute E-Learning requirements and ensure completion of all modules
  • Develop own comprehensive OMEGA brand and product knowledge base

Skills and Experience

  • Minimum 5 years retail experience in the luxury sector preferred
  • Proven staff management experience desirable
  • Tertiary qualifications in Business administration an advantage
  • Highly developed and proven customer service and client relationship skills
  • Excellent organisational skills
  • Excellent oral and written communication skills
  • Good computer literacy skills
  • Good time management skills
  • Team player
  • Energy, drive and enthusiasm
  • Impeccable grooming and presentation
  • Visual merchandising flair
  • Full and flexible availability
  • Luxury watch industry knowledge and experience an advantage

Benefits

  • Staff product discounts
  • Product training
  • Sales training
  • Rotating roster
  • Team based sales incentives

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