Application Support Officer

4 weeks ago


Gold Coast, Australia New Point Recruitment Group Full time

With a fantastic culture and really nice office space in Surfers Paradise, our client is expanding significantly, providing a lot of career development opportunity along the way. It's a software company with a great team that has continues to deliver a well-established and robust product that has seen steady client acquisition.

Our client is also open to looking at an IT Support assistant or Junior Developer that enjoys fixing system issues for clients and looking for a real career path in a growing organisation

Your role will be responsible for:

- Technical troubleshooting of support cases to understand client issues and identifying root cause analysis
- Following the User path, JSON logs, screen recordings to identify where issues occurred
- Diagnosing, managing and escalating bugs/critical product issues to developers
- Ensuring that support requests are logged, monitored and tracked, and providing regular updates to clients to manage expectations
- Testing and validating bug fixes
- Identifying improvements that will enhance the client experience and improve internal processes
- Creating and maintaining support documentation and best practice processes

You will need:

- Experience in a SaaS / web-based environment would be ideal
- Good understanding of the software development lifecycle
- Strong troubleshooting skills
- Experience with JSON logs, Databases and SQL queries
- Idea to have development experience in PHP, HTML, CSS, JavaScript, jQuery
- Excellent communication and customer service/support skills
- A great attitude and always open to learning new technologies
- Team and outcome focussed

This really is a great opportunity to join an established team and develop your skills further. On offer is a competitive salary for the skill level required as well as the opportunity to join and grow an expanding company with an excellent reputation in the market.

**For a confidential discussion, please contact David Ford on 0414862979 to find out more about this unique opportunity.**

David Ford
New Point Recruitment
P.O. Box 4985
Gold Coast MC 9726
0414 862 979



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