Library Customer Service Officer

3 days ago

Sunshine, Australia Brimbank City Council Full time

**Librarian Customer Service Officer - Aboriginal / Torres Strait Islander identified**
- Permanent part time role
- 28 hours per week
- Band 4 ($66,470 - $71,279) pro rata
- Required to work a minimum of one late shift per week and one Saturday each four weeks

**About Brimbank Libraries**
The Brimbank City Council acknowledges the Traditional Custodians of its land the Bunurong and Wurundjeri people. We pay our respects to their Elders both past and present. We are committed to working towards reconciliation and to Closing the Gap as well as to being a culturally competent and capable service.

Brimbank Libraries is a dynamic public library service in Melbourne’s western suburbs delivering a range of services and programs to the community to support lifelong learning, literacy and community development.
Libraries are based at Deer Park, Keilor, St Albans, Sunshine and Sydenham.
Our staff team provides customer service, resources and programs aimed at meeting the needs and interests for all in the community.

**About the role**
We are looking for a customer focussed Aboriginal / Torres Strait Islander person who has a passion for working with the community.
The position provides friendly and welcoming face to face customer service. This can range helping to find information, use technology and find a great book to read or deliver a program.
Hours are spread across the week and include a late shift to 8pm and an additional Saturday each 4 weeks. Additional Sunday shifts are available. Staff are required to work at any of our library locations.

**About You**
You will be of Aboriginal Australian and/or Torres Strait Islander descent.
You will be a team player who has an ability to develop and nurture strong relationships and enthusiasm to take on new challenges.
You will have competent computer skills including experience in data and record management and Microsoft Office Suite
You will have a passion for delivering customer focussed service to Brimbank’s diverse community

**In return we offer our employees real and meaningful benefits such as**:
Being part of an inclusive team, who are committed to providing a library service that meets the needs and interests of the community.
Permanent role
Mentoring and training support

**How to apply**
We will be holding an information session about the position.
- Ability to work in accordance with our values and behaviours
- Aboriginal and/or Torres Strait Islander person
- Ability to provide customer service to a culturally diverse community in a busy and changing environment
- Demonstrated ability and interest in delivering library programs to community members of all age groups
- Problems solving skills and an understanding on how to manage conflict / difficult customers
- Ability to work in a team environment
- Ability to support customers in the use of technology
- Ability to promote a reading culture

For further information contact Pam Giumarra, Senior Library Services Coordinator on 9249 4170 or Deanne Spagnolo on 9249 4173

Brimbank City Council is a Child Safe organisation. Brimbank will implement all necessary measures to ensure a safe and supporting Council environment, which endeavours to promote child safe, child friendly practices.

Brimbank City Council is a Child Safe organisation. Brimbank will implement all necessary measures to ensure a safe and supporting Council environment, which endeavours to promote child safe, child friendly practices.
BRIMBANK CITY COUNCIL ENTERPRISE AGREEMENT 9, 2021 EA9
- To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia_
- Brimbank City Council is committed to ensuring the health, safety and wellbeing of all staff and members of the public. Our COVID-19 Mandatory Vaccination Policy requires all staff members be double vaccinated with an approved COVID-19 vaccine. Some roles may have an additional requirement of having received a third booster vaccination. Proof of vaccination status or authorised medical exemption will need to be provided before commencing employment._

**Selection Criteria**
- Essential : Do you identify as Aboriginal and/or Torres Strait Islander?
- Essential : Have you attached a key response to the key selection criteria which is on the last page of the position description?
- Essential : Do you have experience in or a willingness to deliver programs for a range of ages?

**Job Types**: Part-time, Permanent

**Salary**: $66,470.00 - $71,279.00 per year

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