Travel & Expense Analyst

3 weeks ago

Brisbane, Australia De Beers Group of Companies Full time

**Company Description
- Deliver exceptional T&E services for the GSS**

**Anglo American Steelmaking Coal**
Steelmaking coal is an essential ingredient in blast-furnace steel manufacture, producing steel used for critical building and infrastructure around the world. In Australia, we operate five steelmaking coal mines in Queensland’s Bowen Basin, and have additional joint venture interests in steelmaking coal and manganese, as well as copper exploration projects underway in North West Queensland and Western Australia.

**Job Description**:

- The GSS Global Travel and Expense (T&E) Centre of Excellence (COE) Analyst will be responsible to deliver an effective and compliant T&E service which will encompass the provision of a travel wellness program and VIP T&E support activities for all Anglo American and De Beers Group Functions and Business Unit clients, within the defined Service Level Agreements (SLA). The incumbent will have strong knowledge of T&E services to deliver exceptional, on-time, high quality customer service

The Travel & Expense Analyst role will see you as the key point of contact for our Anglo American business-critical VIP travellers. This exciting new position within the Global Shared Services (GSS) function will see you accountable for:

- Ensure that the T&E ecosystems, procedures and processes are adhered whilst managing the delivery of services for clients
- Communicate safety protocols to the VIP traveller whilst maintaining a trusting relationship
- Ensure that all safety protocols are well communicated to the VIP traveller and or VIP travel booker and provide support
- Establish and maintain a trusting relationship with VIP travellers and ensure that their travel profiles are kept up to date
- Support a well-controlled environment where risk is reduced to an acceptable level ensuring that Anglo American VIP travellers feel safe and secure when travelling
- Manage the process to follow up with VIP travellers and their travel bookers to gain an understanding of their travel experience and build improvements into the future service delivery.
- Support the team in a travel crisis by alerting VIP travellers to be aware of safety-related issues in their travel destination
- Manage the process to follow up with VIP travellers and their travel bookers to gain an understanding of their travel experience and build improvements into the future service delivery
- Deliver the Traveller Wellness Program ensuring all request/queries are treated with urgency and resolved in a timely manner with mitigating actions put in place to prevent reoccurrence
- Act as the primary contact for the VIP traveller whilst travelling to address any concern or needs
- Qualifications
- Demonstrated experience in Travel & Expense Management within a large corporation
- Knowledge of online booking systems SAP Concur and Egencia (desirable)
- Strong PC skills with a confident approach working with MS Office
- Ability to handle sensitive and confidential issues
- Strong interpersonal skills including written and verbal communication
- Exceptional organisation and prioritisation skills
- **Additional Information
- Full-time, permanent position**:

- **Competitive Salary & Annual Bonus + 12% Superannuation**:

- **Flexible work arrangements**:

- **Central CBD location in close proximity to train, bus and ferry**:

- **Professional and supportive team environment**

**What we Offer**
When you join Anglo American, you can expect to enjoy a competitive salary and benefits package and. a range of flexible work arrangements that support the balance of work, family and individual circumstances. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company - and we’re still growing all the time.

**Who we are**
We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity, and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. As the custodians of coal and other precious natural resources - diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel - our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large.

**Background checks**

**Inclusion and Diversity**
At Anglo American, we embrace change and promote an inclusive and diverse environment where you can bring your whole self to work, every day. We are adopting new approaches to recruitment, talent development, mentoring, parental leave, and flexible working to

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