Insurance Investigator

2 weeks ago

Eight Mile Plains, Australia RACQ Full time

**Insurance Investigator**(**Job Number**:2400015T**)**

**Description**

Are you ready to take your investigative career to the next level? Join our dedicated team at RACQ's Counter Fraud and Investigations Unit as we strive to maintain the highest standards in combating insurance fraud and ensuring policy compliance.

**About the Role**

As an Insurance Investigator, you will play a crucial role in safeguarding RACQ's integrity by conducting thorough investigations into potential fraudulent claims and policy breaches. Your responsibilities will include:

- Conducting detailed interviews with members, customers, and third parties.
- Assessing evidence related to various insurance claims, including Home, Motor, Pet, and CTP insurance.
- Compiling comprehensive reports and providing recommendations to claims owners, legal teams, and underwriting departments.
- Identifying risks that may affect RACQ's strategic goals and implementing effective risk mitigation strategies.
- Ensuring all investigative processes align with the General Insurance Code of Practice (GICOP) and adhere to relevant regulatory standards, including those set by ASIC (Australian Securities and Investments Commission).

**About You**
- Experience: 1-3 years in a relevant field, preferably within the insurance industry.
- Skills: Exceptional verbal and written communication, strong analytical abilities, and excellent relationship management skills.
- Knowledge: Familiarity with insurance industry practices and regulations, particularly the Insurance Code of Practice, or a willingness to rapidly acquire this knowledge.
- Your ability to navigate complex investigations while maintaining a high standard of customer service will be key to your success in this role. If you have a passion for uncovering the truth and a commitment to ethical practices, we want to hear from you

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We will continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home, and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as Motor Fest.
- A range of flexible working and leave options, parental leave of 13 week's primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant**.

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

  • Insurance Investigator

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Insurance Investigator to join our Counter Fraud and Investigations Unit at RACQ. As an Insurance Investigator, you will play a crucial role in safeguarding our organization's integrity by conducting thorough investigations into potential fraudulent claims and policy breaches.Key...

  • Insurance Investigator

    3 days ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Insurance Investigator to join our Counter Fraud and Investigations Unit at RACQ. As an Insurance Investigator, you will play a crucial role in safeguarding our organization's integrity by conducting thorough investigations into potential fraudulent claims and policy breaches.Key...

  • Corporate Fraud Risk and Investigations Manager

    3 days ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleWe are seeking a highly skilled and experienced Corporate Fraud Risk and Investigations Manager to join our team at RACQ. As a key member of our risk management function, you will play a critical role in developing and implementing strategies to prevent, detect, and respond to corporate fraud.Key ResponsibilitiesDevelop and Execute a...

  • Manager Corporate Fraud Risk and Investigations

    4 days ago

    Eight Mile Plains, Australia RACQ Full time

    **Manager Corporate Fraud Risk and Investigations **(**Job Number**:2400018L**)** **Description** **Manager, Corporate Fraud Risk and Investigations** The Manager of Corporate Fraud Risk and Investigations, reporting directly to the Chief Risk Officer, will be a strategic and dynamic leader of our corporate fraud control function. This key role involves...

  • Insurance Quality Assurance Advisor

    3 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Insurance Quality Assurance Advisor** **(** **Job Number**: **230001SD** **)** **Description** **Insurance Quality Assurance Advisor** Are you passionate about ensuring quality and continuous improvement in Insurance activities? RACQ Insurance is looking for a dynamic individual to fill the role of Quality Assurance Advisor. Reporting to the Manager...

  • Investigations Officer

    3 months ago

    Mile End, Australia RAA Full time

    **Exciting opportunity to join SA’s iconic RAA Insurance**: - **Full-time permanent position based in Mile End**: - **Join a new growing team with a high performing, inclusive and supportive culture** This exciting newly created opportunity will see you be responsible for effectively triaging ‘red flag’ and/or ‘high-risk’ claims referred by...

  • Corporate Fraud Risk Manager

    19 hours ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Job SummaryWe are seeking a highly skilled and experienced Corporate Fraud Risk Manager to join our team at RACQ. As a key member of our risk management function, you will be responsible for developing and implementing fraud prevention, detection, and response strategies that align with our risk management framework and ensure compliance with relevant...

  • Whs & Return to Work Specialist

    4 months ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: **Full Time, 14 Month Fixed Term Contract** **Location - Eight Mile Plains, Brisbane** We are looking for a reliable and motivated individual to join our friendly, well respected and long-established company. This is a fantastic opportunity to contribute your previous skills and experience within rehabilitation & return to work, to this 14 Month...

  • Operations Administration Officer

    3 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Operations Administration Officer** **(** **Job Number**: **230000RE** **)** **Description** **About the role** RACQ is as much a part of QLD as our people. Together we exist to make life better for each other, our members, and every Queenslander, through finding better and smarter ways of doing things. We’re big enough to make a real difference in...

  • Operations Administration Officer

    3 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Operations Administration Officer** **(** **Job Number**: **2300018U** **)** **Description** **About the role** RACQ is as much a part of QLD as our people. Together we exist to make life better for each other, our members, and every Queenslander, through finding better and smarter ways of doing things. We’re big enough to make a real difference in...

  • Business Risk Officer

    3 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Business Risk Officer**(**Job Number**:2400008X**)** **Description** **Business Risk Officer** **Key Responsibilities**: - Provide support to the Strategy and Culture team in risk management practices, including incident management and investigations to assess member impacts and rectification efforts. - Collaborate with other risk and compliance...

  • Claims Officer

    1 week ago

    Mile End, Australia Royal Automobile Association Full time

    About the RoleWe are seeking an experienced Claims Officer to join our team at the Royal Automobile Association. As a Claims Officer, you will be responsible for handling motor insurance claims, providing exceptional customer service, and ensuring that claims are processed efficiently and professionally.Key ResponsibilitiesManage motor insurance claims from...

  • Claims Officer

    4 days ago

    Mile End, Australia Royal Automobile Association of South Australia Full time

    About the RoleWe are seeking a highly skilled and experienced Claims Officer to join our team at the Royal Automobile Association of South Australia. As a Claims Officer, you will be responsible for handling motor insurance claims in a fair and efficient manner.Key ResponsibilitiesProcess and manage motor insurance claims from initial contact to final...

  • National Care Coordinator

    1 week ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    About the RoleCocoon Group Services is seeking a highly skilled and experienced National Care Coordinator to join our team. As a key member of our clinical governance team, you will be responsible for coordinating care and providing clinical guidance to our teams to ensure the provision of high-quality, best-practice clinical care to our residents and...

  • National Care Coordinator

    7 days ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    About the RoleCocoon Group Services is seeking a highly skilled and experienced National Care Coordinator to join our team. As a key member of our clinical governance team, you will be responsible for coordinating care and providing clinical guidance to our teams to ensure the provision of high-quality, best-practice clinical care to our residents and...

  • Claims Officer

    7 days ago

    Mile End, Australia RAA Full time

    About the RoleWe are seeking an experienced Claims Officer to join our team at RAA, a leading provider of motor, home, and travel services in South Australia. As a Claims Officer, you will play a critical role in handling the management of general insurance motor claims, providing exceptional service to our members, and ensuring fair and equitable...

  • Claims Officer

    4 days ago

    Mile End, Australia Royal Automobile Association Full time

    About the RoleWe are seeking an experienced Claims Officer to join our team at the Royal Automobile Association (RAA). As a Claims Officer, you will be responsible for handling motor insurance claims, providing exceptional customer service, and ensuring that claims are processed efficiently and professionally.Key ResponsibilitiesManage motor insurance claims...

  • Corporate Services Principal Risk Advisor

    3 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Corporate Services Principal Risk Advisor** **(** **Job Number**: **2400004J** **)** **Description** Your contributions will be valued as you help provide first line risk and assurance support within RACQ’s Corporate Services function. This is an active position dedicated to assisting our Corporate Services' business executives and managers in...

  • Corporate Services Risk Advisor

    3 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Corporate Services Risk Advisor** **(** **Job Number**: **2300016Z** **)** **Description** Your contributions will be valued as you help provide first line risk and assurance support within RACQ’s Corporate Services function. This is an active position dedicated to assisting our Corporate Services' business executives and managers in effectively...

  • Accounts Payable Officer

    3 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Accounts Payable Officer**(**Job Number**:240000TD**)** **Description** Are you ready to take the next step in your finance career and become an integral part of a dynamic team? We are actively seeking a dedicated and detail-oriented individual to join us as an Accounts Payable Officer. If you thrive in managing financial transactions, ensuring accuracy,...