Consultant Helpline

Division: Operations- Location: Parramatta, NSW, AU, 2150- Req ID: 70920**Helpline Consultant & Talent Pool**

**Ageing and Disability Commission (ADC)**

**Location**: Parramatta
**Employment Type**: Ongoing, Full-Time
**Salary**: Clerk Grade 5/6, $93,295 - $102,941 per annum + superannuation + annual leave loading

**Why Work With Us?**
- **Hybrid Work Model**: Enjoy the best of both worlds with our flexible work arrangements.
- **Supportive Team Environment**: Be part of a collaborative culture that values your contributions and fosters growth.
- **Wellbeing Focused**: We prioritize your well-being with a roster that supports early finishes each week, flex days, and access to external supervision, allowing you to maintain a healthy work-life balance.
- **Inclusive Hiring**: We strongly encourage First Nations People and individuals with disabilities to apply, as we are committed to creating a diverse and inclusive workplace
- **Values-Driven Culture**: Our workplace reflects our commitment to **Service**, **Integrity**, **Accountability**, **Respect**, and **Collaboration**—values that guide our interactions and the meaningful work we do for and with others.

**Your role**

The NSW Ageing and Disability Commission protects and promotes the rights of adults to protect them from abuse, neglect, and exploitation.

Our Helpline Consultants respond to reports and enquiries relating to allegations of abuse, neglect, and exploitation of adults with disability and older people.

As a Helpline Consultant, you will respond to reports by providing high quality advice and support, including undertaking risk assessments in order to safeguard older people and adults with disability from abuse in their family, home and community.

**What you’ll do**
- Receive and respond to reports and enquiries about abuse, neglect, and exploitation of adults with disability and older people, providing information, advice and referrals while educating the community.
- Identify risks including emergencies and promptly respond to protect the safety and wellbeing of adults with disability and older people.
- Provide early case coordination with the client, service providers and other relevant parties to coordinate an appropriate response.
- Maintain sensitivity when responding to complex and emotionally fraught concerns of abuse.
- Collect and provide clear, concise, and accurate records and case information for assessments, reporting, and information sharing to support investigations.
- Contribute to community engagement activities to encourage the prevention, identification and responses to abuse, neglect and exploitation of adults with disability and older people.

**What We’re Looking For**

At the NSW Ageing and Disability Commission, we focus on hiring individuals who share our core values of **Service, Integrity, Accountability, Respect, Person-Centred Care,** and **Collaboration.** We are dedicated to creating a positive impact in the lives of adults with disabilities and older people, and we invite committed and passionate professionals to join us.

**We seek a successful applicant who has**:

- **Tertiary Qualifications** and/or demonstrated equivalent industry or professional experience in a relevant area.
- A strong commitment to the **rights of adults with disabilities** and **older people.**:

- **Excellent communication, interpersonal,** and **documentation skills** that foster effective collaboration.
- **Knowledge of service/support systems** available to adults with disabilities and/or older people.
- A dedication to building a culture of **teamwork, excellence,** and **continuous improvement.**

If you meet the essential requirements and this role resonates with you, we encourage you to apply You do not need to meet every desired requirement for us to want to talk to you.

Please download the role description.

**We do work that really matters**

Working for the NSW Ageing and Disability Commission provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve the lives of older people and adults with disability who are experiencing or at risk of abuse, neglect and exploitation. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 1 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 4 pages). You will also need to provide a response (maximum 300 words) to the following targeted question**:
**_Please provide an example of a situation where you applied relevant policy or legislation to effectively address a challenging issue. Your response should be a maximum of 300 words._**

**Applications close** Sunday, 24th November 2024 at 11:59pm AEDT

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with di