Implementation Consultant
2 months ago
We help our customers make a meaningful difference to those less fortunate
- Project manage large, complex software implementations for our customers
- Challenging, well-paid role with lots of variety
**Benefits**:
Nightingale’s number one value is caring for our people. We pride ourselves on ensuring that our team members are well supported, and their contributions valued. All of our people are considered a vital part of our growing team and rewarded accordingly. Our culture is positive, and our staff turnover is virtually zero. Our team is well-remunerated, and their work recognised.
**About the Company**:
Nightingale provides a highly regarded enterprise grade, ERP solution to enterprise customers (both for-profit and not-for-profit) whose primary services revolve around delivering consumer-directed care - primarily in the disability services, aged care, and mental health areas. Supported by a dedicated team, the majority of which have been with the product since inception, the company and its employees are driven by the values shared with customers and are committed to mutually beneficial and long-term partnerships.
As a company, we have assisted many organisations and businesses to expand, adapt, develop, and continue to create social value in the community.
**About the Role**:
Our team is continuing to grow as is our positioning with the bigger clients in our market and consequently, we require a new Implementation Consultant to be primarily responsible for assisting with implementing our software with new, larger, and more complex customers. The ultimate goal of this role is to ensure the users of our software have the best possible experience and maximise their utility from the system. This is key to enabling them to be more sustainable and to deliver to their aged, disabled, or in other ways challenged clients to live better lives.
**About You**:
We are looking for someone who is;
- Experienced and confident in working with and servicing larger-scale customer organisations
- Adept at managing multiple concurrent and sometimes challenging implementations
- Motivated by delivering positive customer outcomes and can empathise with customers
- Proactive in creating and implementing solutions to customer problems
- Resourceful, good with time management, always meets their commitments,
- Most of all, a great communicator
**Essential Criteria**:
- Experience implementing ERP or other complex business software
- Strong organisational, project management, communication and problem-solving skills.
- ‘Delight the Customer’ mentality; ability to empathise and build customer loyalty.
- Proven track record of delivery the highest level of customer service
- 2+ years’ experience in a customer-facing role at a SaaS company would be desirable but not essential
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