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Operations Control Centre Coordinator

1 month ago

Bankstown, Australia Kelsian Group Full time

**Join our Operations Control Centre**

**About Us**

In partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability.

Transit Systems NSW is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With approximately 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers where they need to go.

For more information about Transit Systems, please visit our website.

**Benefits**
- Competitive salary
- Professional development with access to ongoing training opportunities
- A culture that supports work-life balance

**About the Role**

Transit Systems is currently seeking an Operations Control Centre (OCC) Coordinator to take responsibility for the proactive monitoring and management of service delivery on the Transit Systems NSW bus network. The OCC Coordinator is responsible for maintaining and monitoring all radio communications and flow and real-time information to internal and external stakeholders and works collaboratively with the On Road Coordinator(s) and other supervisors.

**Key Responsibilities**
- Real-time service monitoring using Public Transport Information and Priority System (PTIPS) to actively monitor bus services.
- Implement PTIPS policies and procedures to ensure effective communication, intervention and other actions to support service delivery.
- Initiate and respond to radio communication with bus drivers, addressing incidents, traffic diversions and other operational concerns.
- Maintain communication with depot management to handle operational matters including incidents, changeovers and service coordination.
- Provide real-time information to external stakeholders such as the Traffic Management Centre and the Transport Info Line.
- Monitor and coordinate with emergency services to promptly address risks, incidents or environmental hazards.
- Review incidents and accidents to enhance service delivery, reduce risk and improve safety protocols.

**About You**
- Problem-solving skills including in emergency situations.
- Analytical skills to track and interpret information.
- Excellent written and verbal communication skills including above average voice and diction clarity.
- Excellent customer service skills.
- The ability to thrive under pressure.
- Proven ability to build positive relationships with all levels of management, staff and external or Government agencies.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.