Service Desk Officer

4 weeks ago


Deakin, Australia Royal Australian Mint Full time

Closing date: 21/11/2023

**Service Desk Officer**
**- APS Level 5**
**- Ongoing**
**- $80,328 - $84,688**

Working within the IT Service Delivery team, the Service Desk Officer provides customer focused Service Desk services to approximately 260 employees within an ITIL framework. As the first point of contact for the IT section, the Service Desk Officer receives, prioritises, and allocates incoming service requests and incidents. They also resolve first and some second level service requests and incidents.

The duties of this position include:
1. Providing customer focused Service Desk services including actioning, prioritising and allocating service requests and incidents, and resolving level 1 and some level 2 requests/incidents.
2. Identifying and investigating repeat incidents to determine underlying problems, including identifying the impact, developing and implementing workarounds or solutions, or escalating the problem to relevant stakeholders within an ITIL framework.
3. Assigning and/or deploying ICT hardware and software to stakeholders, and performing annual ICT asset stocktakes.
4. Liaising with external support contacts for level 1 and 2 ICT services and incident remediation.
6. Contributing to continuous improvement by identifying and implementing new technologies, modifying processes and service offerings, and undertaking broader IT initiatives.
7. Coordinating with business areas, and providing information and advice to support and achieve IT requirements.
8. Developing and maintaining procedures, and documentation for level 1 and 2 services, incident resolutions and problem workarounds.
9. Ensuring compliance with team, branch, Mint and whole of government procedures, policies and frameworks.

**Security clearance**
This position requires a Negative Vetting Level 1 security clearance. The successful applicant will be required to obtain and maintain a clearance at this level.

**How to apply**
- A current resume
- A one-page-pitch that describes how your skills meet the requirements of the role as detailed in the position description.

Should you have any questions regarding the role, please contact Sam Coster on (02) 6202 8770.


  • Service Desk Analyst

    4 weeks ago


    Deakin, Australia Unisys Full time

    What success looks like in this role: IT Service Desk Analyst to provide support, respond and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. You will deliver value by: 1st Level telephone and other media contact support. Strive for a...


  • Deakin, Australia Royal Australian Mint Full time

    Closing date: 04/03/2024 - **Service Desk Team Leader** **- APS Level 6** **- Ongoing** **- Full-time / Part-time** **- $91,841 - $100,348** The Service Desk Team Leader manages the ICT Service Delivery team who provide ICT support services to approximately 260 employees. The Service Desk Team Leader enables Mint operations by providing timely and quality...


  • Deakin, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...


  • Deakin, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is seeking a proficient **APS 6 Level IT Service Management Officer** for our client located in **Deakin / Canberra**. **About the Role**: - Manage operational aspects of one integrated practice within the Service Management Office. - Provide expert technical support and advice on complex issues. - Actively engage with key stakeholders,...


  • Deakin, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is thrilled to represent an esteemed client in the Deakin ACT area. Our client, a prominent government agency, is seeking a dynamic APS6 Level Procurement Systems Officer to join their team. This role offers a unique opportunity to contribute to the efficiency and effectiveness of the Agency through streamlined procurement...


  • Deakin, Australia Royal Australian Mint Full time

    Closing date: 14/05/2023 We are looking for a Bookings and Project Officer who has a passion for ensuring visitors have a memorable experience at the Mint. The Bookings and Project Officer works within the Museum, Education and Visitor Services (MEVS) team and provides supervision of, and administration for, the front-of-house Visitor Experience Hosts who...

  • Collection Officer

    2 weeks ago


    Deakin, Australia Royal Australian Mint Full time

    Closing date: 24/04/2023 **Collection Officer** - **APS Level 4**: - **Non-ongoing - part-time**: - **Museum collection and curatorial work** Reporting to the Exhibitions and Collections Coordinator, the Collections Assistant will provide administrative support and assistance with research, exhibition content, maintaining the collection database,...

  • Collection Officer

    6 days ago


    Deakin, Australia Royal Australian Mint Full time

    Closing date: 24/04/2023Collection Officer- APS Level 4:- Non-ongoing - part-time:- Museum collection and curatorial workReporting to the Exhibitions and Collections Coordinator, the Collections Assistant will provide administrative support and assistance with research, exhibition content, maintaining the collection database, responding to public enquires,...

  • Collection Officer

    3 weeks ago


    Deakin, Australia Royal Australian Mint Full time

    Closing date: 20/06/2024 **Collection Officer** **- APS Level 4** **- Ongoing** **- $74,998 - $79,386** **- Onsite only** **- Full-time position** Reporting to the Exhibitions and Collections Coordinator, the Collections Assistant will provide administrative support and assistance with research, exhibition content, maintaining the collection database,...


  • Deakin, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is proud to represent a prestigious client in the Deakin ACT area. Our client, a prominent government agency, is seeking a dynamic **APS6 Level Finance Officer** to join their team. This role offers a unique opportunity to contribute to the financial management of our client. **About the Role**: As the APS6 Level Finance Officer, you will...


  • Deakin, Australia mlcoa Full time

    Company Description mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. **We are seeking an enthusiastic and driven Customer Services Officer. Open to Full time or Part Time** Reporting to...


  • Deakin, Australia mlcoa Full time

    Company Descriptionmlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.We are seeking an enthusiastic and driven Customer Services Officer. Open to Full time or Part TimeReporting to the ACT...


  • Deakin, Australia Royal Australian Mint Full time

    Closing date: 02/02/2023 **Quality Management Services Officer** - **APS Level 3**: - **Ongoing**: - **$62669 to $67074** We are looking for a **Quality Management Services Officer**. **About the position** Under direction, this role will provide a professional customer focused service through effective communication, planning and activity...


  • Deakin, Australia Royal Australian Mint Full time

    Closing date: 02/02/2023Quality Management Services Officer- APS Level 3:- Ongoing:- $62669 to $67074We are looking for a Quality Management Services Officer.About the positionUnder direction, this role will provide a professional customer focused service through effective communication, planning and activity execution.The duties of the position...


  • Deakin, Australia Calvary Full time

    Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Excellent Salary packaging options and discounted membership On site Parking Uniforms provided Various roles with the catering and housekeeping department About the role The hospitality...


  • Deakin, Australia Calvary Full time

    Make a difference at one of Australia's leading health care providersGenerous salary packaging benefits, ongoing professional development and supportive team environmentExcellent Salary packaging options and discounted membershipOn site ParkingUniforms providedVarious roles with the catering and housekeeping departmentAbout the roleThe hospitality assistant...

  • Legal Officer

    7 days ago


    Deakin, Australia Royal Australian Mint Full time

    Closing date: 10/06/2024 **Legal Officer** **- APS Level 6** **- Ongoing** **- $95,515 - 104,362** **- Onsite only** **- Full-time position** The Royal Australian Mint’s Legal Services section is seeking an experienced and enthusiastic lawyer with a minimum of 2 years’ relevant post-admission legal experience to advise on a range of legal matters. The...


  • Deakin, Australia The CAPS Clinic Full time

    ABOUT US: The Canberra Aesthetic Plastic Surgery (CAPS) Clinic is a unique and comprehensive plastic surgery practice based in Deakin. Led by specialist plastic and reconstructive surgeon, Dr Alastair Taylor, we have been caring for the Canberra community for over 25 years. Dr Taylor offers a full suite of plastic, aesthetic and reconstructive surgery. In...

  • Research Officer

    4 days ago


    Deakin, Australia Royal Australian Mint Full time

    Closing date: 12/03/2024 **Research Officer** **- APS Level 4** **- Non-ongoing** **- Casual** **- Onsite** The Research Officer undertakes research and drafts practical and technically sound advice in relation to various employment and privacy law matters. Drafting includes high quality documents as such briefs, instruments, agreements, delegations,...

  • Administration Officer

    2 months ago


    Deakin, Australia Calvary Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment About the role The Patient Services Officer provides efficient clerical services to the hospital. The role supports front line patient services and to be successful in this role,...