Guest Service Agent

2 weeks ago

Sydney, Australia IHG Full time

**About us**
Located on the corner of Sussex and Bathurst Streets, the newly built Crowne Plaza Sydney Darling Harbour is 152 modern guest rooms and suites vertically suspended in a prime position. Just a 5-minute stroll to the CBD's commercial and transport hub, the lively Darling Harbour precinct and the International Convention Centre. Access is easy and fast from Town Hall Train Station — only a short 3-minute walk from the hotel.

Guests will unwind in design-led, modern and spacious rooms with the latest technology at their fingertips. With 3 restaurants and bars throughout the hotel, breakfast, lunch, after-work drinks and dinner are all taken care of. Our sleek contemporary spaces are perfect for meetings, private dinners, cocktail receptions or special events, allowing guests to transition effortlessly from 9-to-5, to 5-to-9. And then there's the spectacular views from our roof-top where guests can make a splash in our Instagram-worthy floating infinity pool.

**Your day to day**
Guest Services Agents are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.

Join us as a Guest Services Agent at Crowne Plaza Sydney Darling Harbour. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can
- Assist the Guest Service Leader in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
- Handle Guest check out and billing in an efficient, friendly and hassle free manner.
- Promote reliable service through daily communication and coordination with all team members.
- Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the Supervisors
- Contribute by participation in compliance with federal, state and local laws and safety regulations.
- Check Guests in - Efficiently Greet, register and confirm guest particulars and payment details upon check in.
- Check Guests Out - Print and confirm details of payment and bill for guests upon check out
- Answer any guests enquires practically and simply in adherence to brand standards.
- Handle guests' complaints appropriately adhering to brand standards or direct them to Supervisors
- Handle cashiering, payment and foreign currency exchange accurately.
- Reliably handle all special needs and requests of guests and repeat visitors.
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
- Accurately Enter/Update Reservations
- Handle Telephone Enquires efficiently and effectively
- Perform in a self
- sufficient way in line with business requirements
- Great Room
- Process Guest Food and Beverage Order, Clear Tables (The Great Room) - Refresh Food and Beverage in The Great Room
- Organize Guest Areas and Pick up debris throughout Public Areas
- Updating constantly on local knowledge to improve the guest experience.
- Responsible for IHG Rewards Club Enrolment & Recognition

**What we need from you**
- You'll have experience in reservations/front office/reception;
- Strong attention to detail, written and verbal communication and organisational skills
- Hotel industry experience is preferred but not essential
- Ability to work in a fast-paced environment and prioritise workload

**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Job Reference: EMEAA36485

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