Carer Support Planner

6 months ago

Campbelltown, Australia Wellways Full time

Full-time fixed term opportunity till 30.06.2026 at Campbelltown, NSW
- Attractive hourly rate + superannuation + leave loading + salary packing benefits.
- Work timing will be 12 pm - 8 pm.
- Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people_ _who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you._

**About the opportunity**

The Carer Support Planner is responsible for undertaking intake, assessment and planning services for carers accessing support provided by the Carer Gateway Service across South West Sydney, Nepean Blue Mountains & Queensland. The objective of the role is work with carers over the phone to access information, support and referrals relevant to their caring role.

The Carer Gateway Services have been created in the context of national reforms and represent an exciting new era for the delivery of innovative carer services.

Reporting to the Coordinator working under general direction, this role will involve:

- Support carers with a high level of customer service ensuring carers are listened to with patience and non-judgement
- Provide Intake, Planning and Assessment services to Carers as outlined in the Carer Support Framework, providing a holistic approach to carer recovery journey with a focus on capacity building
- Assisting other areas of the business when required to manage call overflows with inbound calls throughout the contact centre
- The Carer Support Planner role is not limited to the listed responsibilities, and will require assistance with other areas of the program to meet the requirements of the organisation

**Pre-employment compliance requirements**
- Qualifications (minimum certificate 4) in a relevant field of study and minimum 2 years' experience working in community services, allied health or carer/family peer positions.
- Available to participate in out-of-hours activities as required to undertake the requirements of the role
- Appropriate IT skills
- Evidence of working rights within Australia (birth cert/passport/visa)
- Satisfactory Police Check (no older than 12 months)
- NSW (Paid Worker) Working with Children Check, prior to commencement.
- NDIS Worker Screening Check
- COVID 19 Vaccination Certificate with Booster or valid medical exemption

**About Us**
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

**What we offer**
- A purpose driven culture where people can thrive, everyone is respected, and differences are valued
- An equitable, diverse, and socially inclusive work environment
- Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
- Meal and Entertainment allowance via salary packaging up to $2,650 per annum
- Receive 17.5% leave loading every time you take annual leave
- Paid parental leave after 12 months of ongoing employment
- Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Justin Lewry via 0417 498 958 or

Wellways is committed to the health and safety of its employees and participants and addressing risks of COVID-19 in the workplace. Wellways requires that all workers be fully vaccinated with an approved COVID-19 vaccination before commencing employment. **Successful applicants will be required to provide evidence of COVID-19 vaccination or valid medical exemption.**

Wellways is committed to the safeguarding of children and vulnerable people. **Successful applicants must undergo a comprehensive screening process prior to their commencement.

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