F&b Supervisor Ft

4 weeks ago

Brisbane, Australia YHA Australia Full time

We are a young and dynamic team who think outside the box
- Work with knowledgeable industry professionals
- Opportunity for career development

**YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

We are proudly part of the global organisation Hostelling International - a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.

**Our Values**:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Work together** - _We open doors for each other as well as our guests_
- **Give our best** - _We bring our best selves every day we come to work_
- **Put our guest first** - _We know great hosts make great holidays_
- **Think differently** - _We see problems as opportunities_
- **Have fun** - _We celebrate and enjoy being together_

**YHA **is seeking a
**Food & Beverage Supervisor **to join the Brisbane City YHA on a full-time basis. We are seeking a positive, friendly and professionally presented team player with a passion for service and making the day better.

**Duties include but not limited to**:

- Assist the Property Manager with day-to-day operations in the Cafe, Bar and Group Catering
- Handle guest requests, inquiries and complaints effectively and efficiently
- Provide ongoing training and coaching to Food & Beverage Attendants
- Ensure accuracy with requests, orders and service delivery.
- Maintain standards of hygiene and food handling
- Stock control and ordering

**We're looking for someone who is**:

- Have an absolute “can do” attitude.
- Previous Supervisor or Team Leader experience in Food & Beverage service, ideally in a hotel environment
- Responsible Service of Alcohol Competency Card
- Ability to lead by example
- Excellent communication skills
- Flexible availability, including weekends and public holidays
- Permanent residency or unlimited working rights in Australia
- Good knowledge of food and beverage service and products.
- Well-groomed and professional in appearance.

**What’s in it for you?**
- Permanent full-time 38 hours
- Hospitality award hourly rate
- Employee Assistance Program
- Yearly social events to the snowy mountains and other locations for team building
- Internal up-skilling training from our Learning & Development team
- Mental health wellbeing such as an employee assistance program
- Access to additional benefits and discounts as part of YHA’s national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

**Our Culture**:
At
**YHA, **you can expect to be treated with dignity and respect.
***We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**_We encourage Aboriginal and Torres Strait Islander people to apply._

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