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Business Support Officer
2 weeks ago
Utilise your reception and administration skills to support a federal agency focused on enhancing the lives of Australians with significant and permanent disabilities, along with their families and caregivers. HOBAN is seeking a talented Participation Support Officer to assist our client at their Robina branch. This is an opportunity to make a meaningful difference through your work.
- $37+ Per hour, + superannuation
- Robina, Queensland
- Providing exceptional customer service via both front and back of house reception.
**About the role**
- Fulltime hours, M - F, 8:30 - 5:30pm, office-based position.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Supporting planning teams by actioning planning tasks that do not require delegation.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the business systems.
**About you**
- Exceptional communication and teamwork skills
- Previous experience in administration is mandatory
- Has understanding and empathy towards people with a disability
- Must be an **Australian Citizen**:
- Excellent customer service skills
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