Injury Management Quality Consultant

5 days ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Injury Management Quality Consultant**
- **12 month fixed term contract**:

- **Brisbane/Sydney location flexible**

**About the role**:
Personal Injury Insurance (PII) covers CTP and Workers’ Insurance. These products operate within a regulated environment. Our CTP and Workers’ Insurance Statutory products operate across all open schemes and are distributed under AAMI, APIA, GIO, Shannons, Suncorp, and Vero brands. As Australia’s largest Statutory insurer, PII aspires to be the leading personal injury insurer across all schemes and markets nationally.

The purpose of this role is to provide qualitative insights regarding the management of Workers’ Insurance claims in our Underwritten Workers’ Insurance schemes and CTP Insurance Claims in our CTP Schemes in order to drive continuous improvement and ensure compliance with core regulatory obligations.

**What you’ll do**:

- Conduct quality assurance reviews on Personal Injury Claims assessing the quality, technical capability and injury management of CTP and WC claims.
- Utilise the result of QA reviews and perform different levels of root cause analysis to identify performance gaps, key business risks and emerging trends
- Actively provide constructive feedback, professional advice and business insight to Business Representatives and Leadership team within Personal Injury Claims through co-ordinating different business discussion e.g., calibration sessions, root cause analysis meeting, business insight presentation, etc.
- Increase awareness of the cost and consequence of technical decisions by providing objective input and recommendations when escalating trends and areas requiring improvement
- Follow up and monitor implementation of agreed action plans from the QA reviews and root cause analysis
- Provide technical and injury management expertise and feedback to support ongoing quality decisions and outcomes
- Engage with external clients/stakeholders on the interpretation and calibration of QA technical capability / injury management reviews required.
- Understands how to contribute to team, business and group priorities and drives priorities with a sense of purpose.
- Collaborates across and within teams and build strong relationships with customers to match the right solution to each customer’s needs - placing the customer at the heart of decisions.
- Knows and clarifies what’s expected, taking full accountability to resolve problems and set high personal standards to deliver timely results in a changing environment.
- Strong and consistent customer service and engagement.
- Considers and applies ‘smart’ risk management principles in all activities
- Builds strong relationships, works effectively in diverse and flexible teams, takes ownership for learning and development and is proactive to enhance their own and others’ safety and wellbeing.
- Keeps things simple while driving innovation, removing blockages and anticipates and adapts to changing market and business challenges.
- Manages the quality of own data input and proactively helps identify risks and issues

**About you**:

- Degree in Allied Health or related field - Mandatory
- Degree in Business, Commerce or related field - Desired
- Diploma or equivalent Qualification in Personal Injury Management - Desired
- 3-5 years clinical experience
- 3-5 years Workers Compensation / CTP claims experience - Desired
- 3-5 years Occupational Rehabilitation experience - Desired

**Key Capabilities**:

- Advanced knowledge of Personal Injury Insurance, Workers’ Insurance and/or CTP claims management and QA processes
- Demonstrated knowledge of injury management and return to work strategies
- Communication Skills - ability to convey and explain information, coherently and confidently both verbally and in writing.
- Customer experience-focused - committed to delivering a quality, differentiated experience to all customers.
- Decision Making - ability to make commercial decisions in line with delegated authority
- Strong negotiation skills - exploring opportunities with a view to mutual benefit and acceptance
- Adaptable and responsive to a continuously changing environment
- The ability to seek out information and break down problems and situations into simple lists of components and make or implement solutions as appropriate
- Rapport Building - use interpersonal style to establish and develop relationships with internal and external stakeholders, our customers and partners
- Ability to seek feedback on own performance and take responsibility for development
- The ability to prioritise and complete work in a timely manner with mínimal supervision
- Able to work both independently and as part of a team

**What we can offer you**
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
- Invest in your bri

  • Injury Management Advisor

    2 months ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Provide technical coaching and mentoring to team members in injury management and strategy**: - **12-month max-term contract opportunity**: - **Sydney location** **About the role** The Injury Management Advisor role offers the opportunity for an allied health professional to use their existing clinical skills and knowledge, applied to a compensable...

  • Injury Management Consultant, Hawkesbury District

    7 days ago

    Sydney Western Suburbs, Australia Southern NSW Local Health District Full time

    **Welcome to St John of God Health Care** St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 15,000 employees (caregivers). We operate 27 hospitals and services comprising more than 3,500 hospital beds, including home nursing, disability services and social outreach programs. With...

  • Injury Management Coordinator

    7 months ago

    Sydney Western Suburbs, Australia BaptistCare Full time

    **Join a well-known brand who put people first in everything we do**: - **Provide high-level administrative support to our Safety & Wellbeing team** **About the role**: A brand-new opportunity has become available for an experienced Injury Management Coordinator to join our Safety and Wellbeing team on a permanent full-time basis. Working closely with the...

  • Claims Officer

    3 months ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Permanent role**: - **Contribute to a strong collaborative and supportive culture**: - **Actively share knowledge and advise others with a view to building and developing the technical capabilities of the Injury Liability claims team**: - **Brisbane or Sydney location** Manage a portfolio of diverse personal injury claims (Public Liability) in...

  • Procurement Manager, Personal Injury, Fraud

    6 months ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Procurement Manager, Personal Injury, Fraud & Intelligence & Recoveries** - **Permanent Role**: - **Location Sydney, Melbourne, or Brisbane** **About the role**: Lead and deliver a coordinated approach to Personal Injury, Fraud & Intelligence and Recoveries Claims Procurement on all strategic projects including, but not limited to, new procurement...

  • Injury Management Coordinator Norwest

    6 months ago

    Sydney Western Suburbs, Australia Baptistcare WA Full time

    Hills District - North West Sydney, NSW, Australia, 2153 Permanent Full-Time - Permanent full-time position | Based in Norwest - Flexible/Hybrid working - Join a well-known brand who put people first in everything we do - Provide high-level administrative support to our Safety & Wellbeing team **About the role**: A brand-new opportunity has become available...

  • Injury Management Advisor

    6 months ago

    Sydney, Australia HAYLO People Full time

    WFH and Hybrid with min 2 days on site - Development and progression available with a team based role - Make a direct impact within an employer based opportunity **HAYLO People **is a specialist recruitment agency supporting the Personal Injury and Insurance industry and are recruiting an opportunity for a well experienced **Injury Management Advisor Or...

  • Injury Management Advisor

    7 months ago

    Sydney, Australia HAYLO People Full time

    Full time Permanent Opportunity - Expand your experience working directly with the employer - Be rewarded with various pathways of development Are you an experienced Injury Manager Advisor or Rehabilitation Consultant/Counsellor looking for a varied portfolio and new challenge within an employer? Haylo People are experts in Personal Injury and General...

  • Injury Management Advisor

    6 months ago

    Sydney, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Injury Management Manager

    6 months ago

    Sydney, Australia GWF Full time

    North Ryde based - flexible hybrid working arrangements - Leadership role in our safety team - Free fresh product to take home daily! Tip Top are currently seeking an experienced and strategic Injury Management Manager to lead a team in supporting our employees within manufacturing operations and field sales team to recover to their optimum health post...

  • Liability Claims Consultant

    7 months ago

    Sydney, Australia Temp & Agnew Pty Ltd Full time

    Permanent Role, Monday - Friday, Sydney, Melbourne & Brisbane - 8:30 - 5pm, Flexible Working Arrangements - $85 - $95k + Superannuation **Location**: Sydney, Brisbane, Melbourne **Salary Package**: $85,000 - $95,000 + Super **Role Highlights**: Manage a portfolio of liability personal injury claims end to end. **Role Overview**: This organisation has...

  • Injury Management

    7 months ago

    Sydney, Australia NSW i care Full time

    **Parramatta NSW** - Injury Management and WHS experience to deliver outcomes for icare! - Fixed-term (12 months), Full-time Position, Parramatta CBD location - Hybrid working environment, offering starting salary of $106K + super **About the Role** Guide and deliver injury management and Work Health and Safety (WHS) outcomes to support compliance with...

  • Injury Management Coordinator

    9 months ago

    Sydney, Australia The Safe Step Full time

    Baulkham Hills | Hybrid working arrangement - Expertise in IM is essential to work in this role - Great internal learning, development & growth opportunities **The company** *** Join a values-based NFP that prioritises integrity and compassion, and is dedicated to providing critical services to the NSW community across multiple sites and assets. **About...

  • Injury Management Services Lead

    9 months ago

    Sydney, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Injury Management Specialist

    7 months ago

    Sydney, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Mental Injury Specialist

    4 months ago

    Sydney, Australia WorkFocus Australia Full time

    **Company Description** Join Australia’s most awarded wellness and work provider and set your career path to success! We’re currently looking for a Psychologist/Provisional Psychologist or a Rehabilitation Counsellor to join our multidisciplinary team of allied health professionals as a Mental Injury Specialist or Rehabilitation Consultant. If you’re...

  • Injury Management Coordinator

    6 days ago

    Sydney, Australia Veritas Recruitment Full time

    Brand name global FMCG organization - Southwest location, onsite parking, modern offices - $110,000 pkg + staff discounts **The Company** With a focus on providing high-quality products to the market, this household name is one of Australia's leading FMCG organisations. Working closely with the safety & HR teams, our client is seeking an experienced and...

  • Injury Management Specialist

    8 months ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with our client based in Erskine Park or Chipping Norton looking for an experienced Injury Management Specialist, that manufactures and distributes high-quality building materials across all industries across Australia. PERSOLKELLY are in partnership with our client based in Erskine Park or Chipping Norton looking for an...

  • Injury Management, Rtw

    7 months ago

    Sydney, Australia The Next Step Full time

    Immediate start | Multiple locations available | Work from Home 1-2 days a week - 3 month minimum ongoing contract | potential for extension and permanent - Autonomous role | Work as part of a broader WHS team **About the Company** Our client is a leading Healthcare organisation that heals people through caring and comforting services, giving them a reason...

  • Whs & Injury Management Coordinator

    6 months ago

    Sydney, Australia FUJIFILM Full time

    **OUR STORY** FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are...