Clinical Specialist

2 months ago

Hobart, Australia Boston Scientific Corporation Full time

**Posted Date**:

- Sep 19, 2024**Workmode**:

- Field Based**Hiring Manager**: Catherine Bernice Lindsay
**Recruiter**: Aislinn Roche

**ABOUT THE ROLE**

Our elite team is made up of passionate, dedicated professionals, delivering the most advanced medical technologies to patients in need. By collaborating extensively with leading healthcare professionals you’ll see first-hand the impact you have on individual lives - one patient at a time.

**WHAT WILL YOU BE RESPONSIBLE FOR?**

**CRM & EP**
- Build strong internal and external customer relationships to understand their needs and to identify potential new business opportunities.
- Develop deep understanding of the individual workflows and policies of each hospital as well as maintaining a current understanding of any competitor activities.
- Respond to complex customer needs and complaints regarding products and service by collaborating on the development and implementation of creative and feasible optimal solutions with other related personnel (e.g., sales, clinical, research, marketing, technical support).
- Record customer information and activities in company’s customer relationship management system: use the system as an alignment tool with other commercial roles.
- Complete relevant administration including, but not limited to, reporting, stock validations, ongoing education & training and inventory management
- Attend and actively participate in meetings, conferences and exhibitions as required to develop our business and promote Boston Scientific products and services.
- Adhere to rigorous Quality and Regulatory standards
- Be available to support the broader ANZ Rhythm Management business on an as-needs basis
- Participate and provide assistance in relevant tender processes.
- Complete market analysis and regular reporting as required.
- Maintain all company assets, including assigned inventory, in good order and in accordance with BSC audit and process requirements.

**Cardiac Rhythm Management (CRM)**
- Provide superior clinical and technical support to our customers and patients, which involves direct patient, physician and clinician interactions including, but not limited to, device implantation, device programming and follow up, technical troubleshooting, staff and patient education, site management and coordination.
- Work with the broader Rhythm Management team to identify training, research and engagement opportunities for new and existing customers and to then assist with implementation of the devised solutions.
- Once certified (partial or full), provide after hours and on call support for the Tasmanian CRM business

**Electrophysiology (EP)**
- Successfully complete EP training programs
- Utilise your technical knowledge of the field of electrophysiology, biophysics of ablation technologies and electrical mapping principles to:

- Develop a deep technical understanding of, and provide the technical training of company products to Cardiac Electrophysiologists, Cardiac Physiologists and Nurses
- Attend EP procedures with customers (operating Boston Scientific products where appropriate) providing detailed training/advice to physicians and other key stakeholders on clinical attributes and techniques associated with Boston Scientific electrophysiology products
- Provide clinical support including trouble-shooting, and clinical guidance to diagnose and treat cardiac arrhythmias
- Provide expert level clinical support for procedures utilising Boston Scientific single shot ablation technologies

**KEY COMPETENCIES REQUIRED FOR SUCCESS**

**Product/Technical Knowledge**
- A thorough understanding of Cardiac Electrophysiology
- Successfully completes all relevant EP & CRM training.
- Proactively keeps up to date with technical knowledge in EP & CRM.

**Relationship Building**
- Builds and maintains effective networks that add value in achieving work related goals.
- Skilled in building rapport with a wide variety of individuals.
- Understands the balance between taking time to build rapport and achieving objectives set.
- Works effectively and collaboratively within the team environment.

**Organisation & Reporting**
- Maintains well organised materials, files, systems and reports.
- Plans and prioritises territory activity.
- Makes sure all parts of a job are completed in full, within deadlines, including follow-up plans and documentation.

**Results Focused**
- Demonstrates a growth mindset.
- Measures own performance and seeks feedback for self-development
- Demonstrates resilience and has a strong sense of urgency
- Recognises and acts on opportunities.
- Maintains a flexible approach to meet goals.

**SKILLS AND QUALIFICATIONS**
- Previous clinical case experience within cardiac rhythm management and/or electrophysiology is essential
- Strong technical and clinical skills
- Proven experience in building and maintaining customer relationships.
- Excellent written & verbal communication.
- Tertiary qualifications in preferred discipline

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