Roster Coordinator

**Join Our Collaborative Team at Farris Care Services**

Are you passionate about coordinating support services and fostering teamwork? Elevate your career as a Roster Manager / Service Coordinator at Farris Care Services, where your dedication to exceptional care will shine in a collaborative environment.

**About Us**:
At Farris Care Services, we're a close-knit team committed to making a positive impact. As a Roster Manager / Service Coordinator, you'll play a pivotal role in ensuring our participants receive the highest standard of care.

**Why Choose Farris Care Services?**
- **Full-Time Position**: Embrace a fulfilling full-time role.
- **Professional Development**: Access ongoing learning opportunities.
- **Rewarding Environment**: Be part of a team dedicated to delivering top-notch services.
- **Central Location**: Our office is at Suite 2, 116 Pascoe Vale Road, Moonee Ponds VIC 3039.

**Key Responsibilities**:
As a Roster Manager / Service Coordinator, you will:
**Participant Scheduling and Coordination**:

- Create, maintain, and update staff rosters for comprehensive shift coverage.
- Assign staff based on availability, skills, and preferences.
- Ensure equitable distribution of shifts and workload among team members.
- Facilitate shift changes, manage replacements, and ensure service continuity.

**Performance Management and Support**:

- Evaluate staff performance and provide constructive feedback.
- Monitor staff attendance, manage leave requests, and maintain accurate records.
- Identify areas for process improvement in rostering and staff management.

**Compliance and Documentation**:

- Ensure adherence to labour laws, employment regulations, and industry standards.
- Maintain accurate and updated participant records according to NDIS policies.
- Contribute to the development and execution of Farris Care Services' service model.

**Communication and Relationship Building**:

- Communicate effectively with staff regarding shifts, availability, and scheduling matters.
- Collaborate with HR, operations, and support coordinators for effective communication.
- Cultivate positive relationships with NDIS participants, families, and stakeholders.

**Problem Solving and Process Improvement**:

- Identify areas for process improvement in rostering and implement initiatives.
- Resolve scheduling conflicts, address staffing issues, and find solutions for an effective roster.

**Qualifications/Requirements**:

- Current WWCC, Criminal Record Check, NDIS Screening Check, and First Aid Certificate.
- Tertiary Qualifications in Business, Sciences, or Humanities.
- Ability to manage teams and lead by example.
- Proficient computer skills, including a strong understanding of Microsoft Suite.
- Approval from the Disability Worker Exclusion Scheme (DWES) clearance.

**Experience**:

- Scheduling or Rostering Experience: Previous experience in creating and managing staff schedules.
- Familiarity with Scheduling Software: Proficiency in using scheduling software or tools.
- Customer Service Exposure: Exposure to customer service aspects.

**Skills**:

- Scheduling Expertise.
- Effective Communication.
- Problem-Solving Skills.
- Attention to Detail.
- Time Management.
- Collaboration.
- Adaptability.
- Conflict Resolution.
- Record Keeping.
- Understanding of Labor Laws.
- Client Relationship Management.
- Continuous Improvement Mindset.

Farris Care Services is an equal-opportunity employer and welcomes applicants from diverse backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.Are you a highly motivated and skilled individual looking for an opportunity to contribute to a dynamic team?

Farris Care Services is currently seeking a Roster Manager / Service Coordinator to join our dedicated team in Moonee Ponds. As a Roster Manager / Service Coordinator, you will play a crucial role in overseeing the functionality of our support workers, providing guidance and instruction to manage their service delivery and staff support.

**Key Responsibilities**
- Creating, maintaining, and updating staff rosters to ensure adequate coverage for all shifts and service requirements.
- Assigning staff members to specific shifts, considering their availability, skills, and preferences.
- Distributing shifts and workload equitably among team members, ensuring fairness and efficiency.
- Communicating with staff regarding their assigned shifts, confirming availability, and addressing any scheduling conflicts or issues.
- Facilitating shift changes, arranging replacements for absent or unavailable staff, and ensuring smooth continuity of service.
- Ensuring compliance with labor laws, employment regulations, and relevant industry standards in rostering and staff management.
- Tracking staff performance and productivity, providing feedback, and addressing any performance-related concerns.
- Monitoring staff attendance, managing leave requests, and maintaining accurate reco