Community Lead

2 weeks ago

Sydney, Australia The Commons Full time

**About The Commons**

Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.

**The Role**

We're seeking a talented and passionate Community Lead to join our team to help us create a thriving and inclusive environment.

**About You**
- 3+ years’ experience in a fast-paced customer service environment
- The ability to build rapport with strong communication skills
- Experience in event management & organisation
- Be ready to get hands-on with all aspects of the daily requirements
- Ensure we are creating a great member experience at every step of the way
- You have the flexibility to think outside the box
- You have the ability to foresee and identify needs of the of our members
- A passion for managing member relationships and the ability to support our members
- Strong time management skills and excellent attention to detail
- You love working with people

**About the Role**
- The main duties of the role include but are not limited to the below:_

**COMMUNITY**

**Member Experience**
- Greet guests from the front desk, consistently delivering excellent customer service
- Facilitate introductions and relationship-building initiatives for members
- Have a thorough understanding of all members and companies
- Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on CRM

**Events**
- Lead and coordinate member events in your location in alignment with the brand, including facilitating member talks, panel discussions, lunch and learns and other community events to ensure engagement
- Help promote events within your location or neighbouring locations, which may be of interest or relevance to your community
- Assist with setup and pack down of events as required by The Commons events team and Community Manager
- Auditing and ordering supplies as required

**OPERATIONS**

**Facilities Management**
- Ensure that the building is fully operational
- Report maintenance issues and assist with resolution
- Conduct regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms
- Manage par levels of all stock and inventory and order consumables as required
- Complete regular audits of storage areas and maintain cleanliness
- Report cleanliness concerns or requests to cleaners

**Daily Operations**
- Adhere to direction from Community Manager and assist with daily scheduling
- Onboard and off-board all members and companies in the space
- Maintain accurate internal databases of members, companies, contractors, and suppliers
- Ensure accuracy of Member Directory
- Assist with management and reporting of IT tickets
- Send push notifications as required for events and reminders
- Set members up on printers and provide basic IT troubleshooting
- Ensure all empty offices and desks are clean and tidy and ready for new members to occupy
- Deliver incoming mail to members in a timely manner

**Work Health and Safety**
- Ensure compliance with all statutory WHS standards, procedures, and processes, prioritising the safety and well-being of both members, guests and staff.

**Values**

All actions, conversations, and behaviours are to display behaviours that reflect the philosophy and values of The Commons:

- Putting our members first
- Fostering our community
- Working together as a team
- Constantly learning and growing

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