Customer Service Representative

3 weeks ago

Geelong, Australia Civica UK Ltd Full time

Customer Service Representative

With over 30 years of sector experience, we’re committed to putting people first and continually improving outcomes for citizens.

We are building on over 22 years of solid year on year growth, and our digital technologies are already trusted to deliver better outcomes for over 90 million worldwide.

Our strength comes from our continuous investment in our people, culture and commitment to improving outcomes for citizens.

We take great pride in our exceptional team and our genuine culture that has shared ethos with the public sector - we want to make the lives of citizens, better.

We look for the people who share our values of Knowledge, Integrity and Action.

**Requirements**:
A day in the life

Our Customer Service Representatives are the first point of contact for customers at Fines Victoria who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you the opportunity to make a positive difference in a customer’s day.

This permanent, full-time role includes 6 weeks of classroom and on the job training and provides you an excellent opportunity to earn while you learn.

You will be supported by experienced Team Leaders in a hybrid work environment.

Reporting to a Team Leader, you will be providing high-level support to customers, ensuring queries are responded to in a friendly and efficient manner.

You have skills like:

- Strong interpersonal and communication skills
- Attention to detail
- Team focused and flexible
- Analytical and problem-solving skills
- Negotiation and investigative skills
- Knowledge of fines Victoria systems, business rules, processes and procedures
- Experience working within the Aboriginal community (desirable)

You may have previous experience of working in a service driven industry like retail, hospitality or contact centres and thrive in high volume environments. You are comfortable navigating multiple computer systems and programs. A proven ability to meet or exceed targets would also be advantageous.

Do you see yourself in this role? If so, then we would love to hear from you. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Benefits**

Why you’ll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. At Civica, we look after you. Here is what you can expect:
Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business.

Flexible work - we have the technology and tools to support you to work home or come into our offices now and then to catch up and socialise with colleagues.

We’re all different - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old.

Focus on learning
- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to “give back” with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice

Affinity Groups - Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community and include: Early careers, wellness, LGBTQIA+, race and ethnicity and many more.

Mental Health Champions - We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Do you see yourself in this role? If so, then we would love to hear from you.
- We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

  • Customer Service Representative

    4 weeks ago

    Geelong, Australia Civica UK Ltd Full time

    Customer Service Representative Changing communities for the better starts with you Join us on our mission to change the world. Civica is a global organisation of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens. We are problem solvers and experts in our field. And we love what...

  • Customer Service Representative

    1 week ago

    Geelong, Victoria, Australia Civica UK Ltd Full time

    Customer Service RepresentativeChanging communities for the better starts with youJoin us on our mission to change the world.Civica is a global organisation of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens.We are problem solvers and experts in our field. And we love what we do...

  • Customer Service Representative

    2 weeks ago

    Geelong, Australia JK Personnel Full time

    **Customer Service Representative** **Organisation**: JK’s client is a world leader in manufacturing products for water and wastewater treatment **The role**: Within this role you will be responsible for customer service and reception duties, you will be the face of the site when clients, drivers and visitors arrive To be successful in this role, you...

  • Customer Service Representative

    2 weeks ago

    Geelong, Australia BP Full time

    **Job no**: 895249 **Work type**: Casual **Location**: Geelong & Great Ocean Road **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a** **Customer...

  • Customer Service Representative

    1 week ago

    Geelong, Victoria, Australia BP Full time

    Job no: 895249Work type: CasualLocation: Geelong & Great Ocean RoadJoin a global retail company that's shaping a brighter future for all.At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia.As a Customer Service Representative**, you...

  • Customer Service Representative

    7 days ago

    Geelong, Australia Civica UK Ltd Full time

    **About Civica**: We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens. **About the role**: Civica is currently...

  • Customer Service Representative

    2 weeks ago

    Geelong, Australia Civica UK Ltd Full time

    Customer Service Representative With over 30 years of sector experience, we’re committed to putting people first and continually improving outcomes for citizens. We are building on over 22 years of solid year on year growth, and our digital technologies are already trusted to deliver better outcomes for over 90 million worldwide. Our strength comes from...

  • Customer Service Representative

    4 weeks ago

    Geelong, Australia BP Full time

    **Job No**: 892632 **Work Type**: Casual **Location**: Geelong & Great Ocean Road **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer...

  • Customer Service Representative

    3 weeks ago

    Geelong, Australia BP Full time

    **Job No**: 891553 **Work Type**: Casual **Location**: Geelong & Great Ocean Road **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer...

  • Customer Service Representative

    4 days ago

    Geelong, Australia BP Full time

    **Job no**: 895375 **Work type**: Casual **Location**: Geelong & Great Ocean Road **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer...

  • Customer Service Representative

    4 weeks ago

    Geelong, Australia BP Full time

    **Job no**: 896059 **Work type**: Casual **Location**: Geelong & Great Ocean Road **bp Waurn Ponds** **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across...

  • Customer Service Representative

    1 week ago

    Geelong, Australia BP Full time

    **Job no**: 895988 **Work type**: Casual **Location**: Geelong & Great Ocean Road **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia. As a **Customer...

  • Customer Service Representative

    2 days ago

    Geelong, Australia BP Full time

    **Job no**: 896059 **Work type**: Casual **Location**: Geelong & Great Ocean Road **bp Waurn Ponds** **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across...

  • Customer Service Representative

    1 week ago

    Geelong, Victoria, Australia Civica UK Ltd Full time

    Customer Service RepresentativeWith over 30 years of sector experience, we're committed to putting people first and continually improving outcomes for citizens.We are building on over 22 years of solid year on year growth, and our digital technologies are already trusted to deliver better outcomes for over 90 million worldwide.Our strength comes from our...

  • Customer Service Representative

    1 week ago

    Geelong, Victoria, Australia Civica UK Ltd Full time

    Customer Service RepresentativeWith over 30 years of sector experience, we're committed to putting people first and continually improving outcomes for citizens.We are building on over 22 years of solid year on year growth, and our digital technologies are already trusted to deliver better outcomes for over 90 million worldwide.Our strength comes from our...

  • Customer Service Representative

    7 days ago

    Geelong, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come and discover the...

  • Customer Service Representative

    1 week ago

    North Geelong, Australia Banana Home Full time

    **Who is Banana Home** This role holds an exciting opportunity to support our customers whilst working in a passionate team. **What this role entails** A Customer Service Representative conducts various tasks including but not limited too - Answering incoming phone calls - Supporting our customers throughout all stages of the purchase lifecycle - Entering...

  • Customer Service Representative

    1 week ago

    Geelong, Victoria, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the opportunity to...

  • Customer Service Representative

    1 month ago

    Geelong, Australia BlueScope Full time

    Job DescriptionBlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover...

  • Customer Service Representative

    1 week ago

    Geelong, Victoria, Australia MPC Moving Picture Company Full time

    Job Description BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes. The Opportunity Come and...