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Parliamentary Security Service

1 month ago


Canberra, Australia The Department of Parliamentary Services Full time

**Job Details**:
**Job Title**: Parliamentary Security Service (PSS) Officers
**Location**: Canberra, ACT
**Employment Type**: Ongoing (permanent), Full-time and Part-time (sessional)
**Classification**: PSL 1/2
**Salary Package**: Generous salary + terms and conditions such as shift penalties, 15.4% superannuation, free parking and gym membership.
**Closing Date**: 11:30pm AEDT, Tuesday 28 March 2023

**The Opportunity**:

- Would you like to work at one of Australia’s most iconic buildings while enjoying a free gym membership, free parking and competitive salary?
The Department of Parliamentary Services (DPS) is recruiting passionate, customer-focused Parliamentary Security Service (PSS) Officers to join a high performing team.
As a PSS Officer, you’ll work in the Australian Parliament House providing security and safety services over 24/7 shifts to Members of Parliament, parliamentary staff, others who work in the building, and visitors. You will work shift hours across a 24-hour period, all days of the week.

Your responsibilities will include:

- providing excellent customer service support.
- providing front-line and operational security functions to support parliamentary business consisting of:

- Mobile patrols of the building.
- First response capability in the event of a security incident or emergency (Lockdown / Evacuations).
- First aid response to medical situations.
- Deescalating situations in the event of protests.
- conducting x-ray and explosive trace detection screening.
- performing administrative duties to support the security function.

**Who we are looking for**:

- We are looking for people who take pride in delivering exceptional customer service. You build great relationships with customers while following policies and procedures.
You stay calm under pressure and act professionally in challenging situations. You have strong observational skills and can write accurate reports.
You do not need prior experience in the security industry; however, experience in a customer-oriented industry, such as aviation or retail is desirable.
You have the skills to:

- meet customer needs.
- ensure stakeholders have a positive experience with our security service.
- work in a team environment to achieve team goals.
- communicate clearly and effectively with a diverse range of people.
- use varied information to solve problems.
- learn, adapt and respond flexibly and effectively to working conditions.
- work autonomously.
- uphold DPS values.

**About DPS**:

- DPS is proud to be the custodian of Australian Parliament House as the preeminent symbol of Australian democracy and as a significant visitor destination. It is a place where more than 3,500 people work on sitting days.
Every year, almost one million people visit Parliament House to experience the parliamentary process, architecture, art collections, events, tours, and dining experiences - all made possible by our people in an environment where no two days are the same.
DPS provides services and products to support the functioning of the Parliament, and the work of parliamentarians. We proudly provide innovative, unified, and client-focused services, delivered by a values driven workforce.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose — to make an enduring contribution to Australia’s parliamentary democracy.
We have an inclusive workplace that reflects the diversity of the community we serve, and we share a commitment to care for, and protect, the heritage of our iconic workplace.

**Conditions on employment**:
- _Parliamentary Service Act 1999_. For this role, you must:

- be an Australian citizen.
- obtain and maintain a Negative Vetting 1 security clearance.
- complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
- undergo a pre-employment medical assessment and be declared medically fit for all duties.
- complete an intensive training program, including Operational Safety Training, to a satisfactory standard.
- obtain and maintain a First Aid Certificate.
- complete annual refresher training on operational safety and first response emergency procedures.

**How to apply**:
**Application**-
- **Question 1**: Why you want to work at DPS and what skills and experience you bring to the role?
- **Question 2**: Tell us about a time when you have made a particular effort to understand a client’s needs so you could provide an appropriate service or response. In writing your answer, please address:

- What was the situation and what role were you performing?
- How did you identify the client’s needs?
- What did you do to provide an appropriate service or response?
- What was the outcome — how did you know that the client’s needs were met?

**Assessment Centre**

If you are shortlisted, we will invite you to attend a virtual Assessment Centre that includes a work-based activity, a group discussion and inter


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