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Field Service Technician/operations

1 month ago

Perth, Australia A.I.R Recruitment Full time

Our client is a global market leading manufacturer and supplier of various components, power units, automation components and systems to cater for the mining and industrial sectors. Due to growth, we're seeking a motivated and enthusiastic Hydraulic Fitter to join their team in this dual role as a Field Service Technician/Operations.

Within this role you will be based at the Perth branch and will assist with day to day operations, as well as cover a field based territory (50/50 split), to provide clients with consistent and accurate install, commissioning and servicing of their products.

This role is ideal for an individual looking to growth their career towards operations and management.

**The role**:

- Assist with day to day operations of the branch including quoting, customer liaison and ensuring jobs are completed within deadline.
- Attend client sites for routine service, maintenance and installation requirements.
- Review daily work orders and plan your day to ensure all jobs are resolved and completed.
- Provide an effective service by identifying system/requirements, ordering and gathering components and parts, completing installation, performing acceptance tests.
- Maintain and develop customer relationships through effective communication, attending to client needs, providing recommendations and maintaining customer confidentiality.
- Follow troubleshooting steps in line with policy and product requirements/manuals.
- Document service and installation actions by completing forms, reports, logs and records.
- Maintain communication with internal sales team and communicate sales and upsell opportunities to ensure customer needs are met.
- Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfied.
- Prepare service quotations as required.

**What we’re looking for**:

- Certified Hydraulic fitter trade or equivalent
- 5 years field service or hydraulic system experience
- Competent level of hydraulic knowledge
- High focus on Quality and attention to detail
- Dynamic performer and achiever
- Planning and organisational skills
- Effective communication skills
- Ability to pass a pre-employment medical including drug and alcohol testing

**Benefits to you**
- $56-$58 per hour + super
- Permanent position with paid overtime at penalty rates
- Tool of Trade vehicle & Fuel Card
- Company laptop, and mobile phone.
- Opportunity for training and development
- Employee Assistance Program
- Social Club, events and team building
- Staff discounts on products
- Strong company culture and values.
- Access to opportunities within a globally recognised OEM company

If you’re ready for your next career move with a global OEM offering a great career opportunity, APPLY TODAY

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**Who is A.I.R Recruitment?