Clienteling Manager

2 months ago

Sydney Central Business District, Australia David Jones Full time

**Job no**: 535028

**Work type**: Full-Time, Permanent

**Location**: Sydney - CBD & Inner

**Categories**: Personal Shopping/Stylist, Sales Management

**About the Role**

Based in our Elizabeth Street flagship in Sydney, you will lead a team of Stylists and drive in-store services across our stores in New South Whales, Queensland and New Zealand. You will speak the language of luxury, and be well-informed about luxury trends, luxury fashion houses, and their offerings. You will inspire your team to further their own learning of products and brands through self-initiated research and hands-on experience.

As our Clienteling Manager, you will bring your own personal client base to David Jones and continue to nurture and grow our existing clients, acting as the face of David Jones at Your Service in our flagship.

In this role, you will inspire your team to champion our service philosophy, build warm connections, and provide seamless solutions and expert knowledge. You will be expected to lead by example and coach the team to ensure they exceed their service goals and key performance indicators.

Establishing and maintaining excellent stakeholder relationships will be essential to your success, with the ability to engage people across the business. You will be an influential leader with strong time management and prioritising skills that can clearly communicate and drive change in a changing environment.

**Responsibilities**
- To drive the team to adhere to clienteling principles and associated tasks to build on awareness and engagement of the Suites of Services
- To coordinate and support the delivery of the store-level events calendar from bookings to implementation and post-implementation review
- To work collaboratively and build upon existing relationships with brand partners, external stylists, and other stakeholders to secure exclusive access to sales-driving initiatives and VIP customer experiences
- To coordinate and support the logístical implementation of approved events
- To work closely with the team to make sure they are delivering a service Like No Other
- To effectively manage, respond to & act upon customer feedback, and do so with a sense of urgency
- To talk to the wealth of omnichannel services available to customers and can seamlessly combine the digital and physical David Jones experience

**Why work for us?**
- A competitive remuneration package, including an annual bonus incentive
- Generous employee discounts across our brands
- An additional day of leave for your birthday
- A supportive, flexible and engaging environment that will support personal/professional development
- Opportunities to support community partnerships across our Corporate Social Responsibility program
- Be a member of a company committed to sustainable practices
- Ongoing training and development to pursue individual ambitions

**About Us**

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire _Like No Other_ drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services _Like No Other_.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

**Advertised**: 04 Apr 2023 AUS Eastern Standard Time
**Applications close**: 30 Jun 2023 AUS Eastern Standard Time

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