Boutique Experience Manager
4 weeks ago
**Women’s multi-branded boutique, Toorak**
**NOW HIRING | **This progressive multi-brand womenswear fashion retailer representing a premium curation of Australian brands is searching for its next boutique experience manager. This brand has flagship boutiques located in Sydney, Melbourne, and Perth and is leading the way in creating unique and immersive retail spaces that provide exceptional service and a standout omnichannel experience to customers Australia-wide.
Based in Toorak, we are seeking a passionate Boutique Experience manager to lead, nurture and inspire the customer journey and experience within the Toorak Boutique. Reporting to and working alongside our Training and Development Coordinator, you will have previous experience in a similar role and will be responsible for creating an unforgettable and an all-encompassing boutique experience for our Customers that celebrates the brand’s values.
As the boutique experience manager, you will have an in-depth understanding of premium boutique customer service, be a genuine and inspiring team leader, lead by example, have a customer-centric mindset, and most importantly be dedicated to creating memorable and long-lasting customer relationships and unique tailored shopping experiences.
**About the role**
Working in a fast-paced and inspiring environment the boutique experience manager will be responsible for managing and upholding the company’s core values along with setting and delivering a premium level of customer service. You will be a natural leader, committed to inspiring, motivating, and up-skilling your team by identifying opportunities within the customer journey, structure, and presentation of the Boutique.
With the support of a National Training and Development Coordinator, you will lead and inspire your team to develop authentic and genuine customer relationships, drive strong sales results, and deliver a store with an exceptional level of customer service.
**Role Description & Responsibilities**:
- Deliver exceptional customer experience, driving profitable outcomes, and representing company values.
- Lead, train, and develop your team to provide exceptional, authentic, and genuine customer service that is in line with core values.
- With the guidance and direction from the National Training and Development Coordinator, lead and execute the store zoning strategy and structure that will set the daily tone and enhance the customer experience and journey through the boutique.
- With guidance and direction from the National Training and Development Coordinator, execute the Retail Monthly Strategy, leading and managing the Customer Experience objectives, goals, and outcomes.
- Build and maintain the VIP client base and assist with developing and executing company strategies to engage, build and grow our loyal customer base within the boutique.
- Collaboratively work with your team to drive strong sales, customer experience results, and conversions.
- Inspire, motivate, and up-skill your team by identifying opportunities within your boutique to enhance the customer journey.
- Strong decision-making skills and initiative to actively increase sales, brand awareness, and retention when on the boutique floor.
- Take pride in maintaining an in-depth knowledge of the products, brands, and industry trends.
- Ensure all areas of the boutique's customer journey and visual presentation are held to the highest standard.
Not for you but know someone amazing? Great talent knows great talent - we offer a $300AUD brand voucher for successful referrals. T&C apply.
The Talent Mill Recruitment division is a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries. With more than 10 years of specialist expertise with luxury retail, Australian & Contemporary designer, beauty, and lifestyle brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as trusted support to founder-led start-ups, SME’s, and multinational corporations within the fashion & retail industry.
Recruitment - but make it ethical, not transactional. Quality over quantity - always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition - one where we develop long term, meaningful relationships with all stakeholders.
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