Space Lead

2 months ago

Melbourne, Australia Hub Australia Full time

Work in a tight knit, fun and collaborative team
- Be a problem solver, enjoy being busy and thrive working closely with others
- Work for a Certified Great Place to Work

**Space Lead | Box Hill**

**Reports to**: Clubhouse Manager (Box Hill)

**Start date**:Immediately

**Location**: Hub Box Hill, Melbourne

**Employment type**: Permanent - Full-Time (FTE 1.0)

**Ordinary hours of work**:Our clubhouses are staffed between 08:30 - 16:30 Monday to Friday. After-hours work will be required for Member Events. In addition to ordinary hours of work, you are expected to attend the biannual strategy gathering

**Salary**: To be discussed at interview stages.

**About Hub Australia**

Hub Australia provides premium workspaces, business networks, and services across 9 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 70 staff and 3500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**The purpose of the role**

As Space Lead, you will help to deliver top notch customer experiences by learning the ins and outs of our community. The Space Lead will provide a warm welcome, maintain a pristine Clubhouse through morning, midday and evening space resets and support the Community Lead, Clubhouse Manager and Concierge with member administration, facilities and tech requirements.

As you work to maintain an awesome facility, you’ll be accountable for ensuring expense targets are met or beaten and that Clubhouse supplies are stocked and ordered in a timely manner. You’ll help to support Clubhouse events and will help to generate member communications.

As Space Lead, you’ll meet regularly with your manager and the City Facilities, Infrastructure and Tech Lead to define areas of improvement and opportunities to contribute to Hub Australia. You’ll be encouraged to bring forward ideas and insights you are passionate about and to be open, reflective, and collaborative.

**Responsibilities by function**
- Daily Clubhouse Operations_
- Responding to the space needs of members to ensure their experience is a successful one.
- Coordinating office move-ins and outs, including adding/removing furniture as requested, cabling desks and other ad hoc manual tasks
- Responsible for the daily opening and closing of the clubhouse
- Hosting the Welcome Desk as required, ensuring an excellent level of customer service to members and guests and carrying out administration duties as required
- Work autonomously to make sure regular Space Checks of the Clubhouse are completed, ensuring everything is presented and working to the highest standard
- Taking responsibility to ensure the member kitchen area is always functioning and ready for community use. This includes, but is not limited to, proactively restocking kitchen supplies, monitoring dishes, and restocking cleaning products
- Management of purchasing supplies necessary to operate the Clubhouse and run community events through regular stocktakes
- Managing Clubhouse expense spreadsheets and credit card use, including uploading of all necessary receipts
- Management of our Access Pass system (Salto) for onboarding and ongoing membership changes
- Checking in daily with the Clubhouse Manager and team to assure smooth experiences for members in the Clubhouse throughout the day
- Coordinate with Community Lead to support members moving in/out of the space, ensure office condition reports are completed in a timely fashion
- Ensuring members are aware of any changes, etiquette and events via in-space posters, TV screens and projected images, information sharing at community events etc. to ensure members are informed on key space related activities
- Supporting the Clubhouse Team with programming within the space
- Assisting with membership administration.
- Space Maintenance and Tech Support_
- Being the Clubhouse Tech Rep, providing IT support for Clubhouse users and participating in the national facilities and tech meetings
- Ensuring you are across any maintenance projects underway and their impact on the member community
- Coordinating onsite maintenance and works as required, as well as building and maintaining relationships with key external contractors
- Own the ticketing process by ensuring Zendesk tickets and maintenance projects are being resolved in a timely manner. As well as managing the escalation of complex technical and facilities issues to our Tech or Facilities Teams
- Ensuring the clubhouse remains functional, welcoming and c

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