Volunteer & Museum Experience Supervisor

REFERENCE NO 21932 and 21933

TITLE Volunteer and Museum Experience Supervisor

CLASSIFICATION APS Level 5

EMPLOYMENT TYPE Ongoing

WORKING HOURS Part Time (52 hours 30 minutes per fortnight)

SALARY $76,307 - $80,949 + 21.5% Commuted Penalties + 15.4% Superannuation

SECTION Museum Experience, Learning and Operations

TEAM Museum Experience

ELIGIBILITY See below

CONTACT OFFICER Meg Shakeshaft on 02 6270 8159

OPENING DATE Friday 8 March 2024

CLOSING DATE Monday 18 March 2024 (11:59pm)

**ELIGIBILITY**

conditions:

- **Citizenship **- To be eligible for employment with MoAD, applicants must be an

Australian Citizen.
- **Security Clearance **- The successful applicant will be required to undergo and

maintain a security clearance at the baseline level.

**EMPLOYMENT AGREEMENTS**

All terms and conditions for employment at MoAD can be found in the
- Old Parliament House Enterprise Agreement 2017-2020 _

2023 Remuneration Determination
- MoAD’s new Enterprise Agreement will come into effect mid-March 2024._**_ _**

APS LEVEL 5 - VOLUNTEER & MUSEUM EXPERIENCE SUPERVISOR

**DIVERSITY AND INCLUSION**

The Museum of Australian Democracy (MoAD) prides itself on promoting diversity and
Australian community. This includes Aboriginal and Torres Strait Islander people, people that
identify as having a disability, people of all ages, people that identify as belonging to the
LGBTIQ+ community and those from culturally and linguistically diverse backgrounds.

RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in
declare you have a disability; and meet the minimum requirements for the position. For more
information visit the APSC website.

MoAD accommodates requests for reasonable adjustment for people with disabilities to
participate in an interview. Including, offering onsite tours to potential employees before their
interviews to gauge any possible access barriers and to comfortably see staff spaces before
committing to interview or the job position. Please indicate this in your coversheet or contact
the recruitment officer on 6270 8118.

**MUSEUM OF AUSTRALIAN DEMOCRACY (MoAD)
**Housed in one of Australia’s most prominent national heritage listed buildings, the Museum
of Australian Democracy at Old Parliament House was the first museum in Australia
dedicated to telling the story of the journey of our democracy. It seeks to provide a range of
innovative exhibitions, tours, interpretation, education programs and public activities that will
inspire and challenge visitors to explore democracy from its ancient roots to the present day
and possible futures.

**ABOUT THE POSITION
**This position is responsible for overseeing various daily front of house operations including
reception, events, retail and visitor experience. The role leads a team of Museum
Experience Officers and Volunteers, including providing administrative support such as
rosters, bookings and organising training.

The position also delivers projects to enhance the experience for museum visitors, and
requires strong organisational, stakeholder engagement and IT skills.

**Supervisor Roster**

This position works 7.5 hours per day on a fixed 14-day roster pattern, including regular
weekend shifts (one weekend out of two) and some public holidays. You will receive 21.5%
commuted penalties in addition to your base salary each fortnight.

In addition, the successful applicant may occasionally be required to work overtime to

worked in addition to standard hours.

APS LEVEL 5 - VOLUNTEER & MUSEUM EXPERIENCE SUPERVISOR

**DUTIES
**Under the supervision of the Volunteers and Museum Experience Coordinator (APS6), this
position will:

- Lead the team of Museum Experience Officers and Volunteers to achieve Museum

Experience objectives. This includes providing daily briefings, identifying priorities,
and on weekends and public holidays operating as the senior officer on site.
- Provide administrative support for the Museum Experience team, including writing

daily rosters, tracking program and event bookings, arranging meetings,
implementing booking and Point of Sale (POS) systems, and utilising Volunteer
Management Software (VMS).
- Liaise with other Museum staff or external stakeholders on matters relating to front of

house operations and related projects, including participating in or leading project
teams.
- Provide wider support to the Museum Experience team and management, including

rostering, record keeping and reporting of visitor statistics and feedback.
- Deliver projects that enhance visitor experience and meet Museum Experience team

objectives, such as development of new programs, designing training and sourcing
materials.

**KEY ATTRIBUTES
**- Demonstrated experience in supervising staff and volunteers in a museum or

customer service environment with competing priorities.
- Strong IT skills, attention to detail, and demonstrated proficiency in Microsoft Office,

bookings systems, POS systems, and