Ict Service Desk Officer

3 weeks ago


Sunshine, Australia Brimbank City Council Full time

Posted on 01 May 2023
**ICT Service Desk Officer**

**Closing date**: 14/05/2023 11:45 PM AUS Eastern Standard Time**Location**: Brimbank Community & Civic Centre**Department**: Projects and Innovation**Employment type**: Permanent Full Time**ICT Service Desk Officer**

Brimbank City Council proudly represents a vibrant and welcoming community in the heart of Melbourne's west. Diversity is central to Brimbank's identity who are proudly multicultural, embracing people from around the world and weaving their stories into their own. This is an exciting opportunity to join the second largest municipality in Melbourne's metropolitan west (located approximately 20klm from the central business district). We seek people with community-first values who want to make Brimbank an even better place to live and work.

We are currently looking for a passionate and experienced ICT Service Desk Officer to be responsible for providing ICT support to the end users and customers in accordance with organisational ICT service desk SLAs and join connected and empowered ICT team on a permanent ongoing basis based at our offices in **Sunshine, Victoria**.
- Permanent Full-Time role
- 19 Day Month - RDO
- Salary Range from $73,473.04- $84,731.97 (base)
- Hybrid working arrangements

**About the role**:
The ICT Service Desk Officer will be providing ICT support to the end users and customers by responding to, triaging, managing, escalating and resolving ICT incidents in accordance with organisational ICT service desk SLAs. You will be responsible for responding to broad range of service requests along with providing first line investigation and diagnosis of unresolved issues as appropriate. This role is the key in being front face of the ICT department at Council.

**About you**:
Coming with a demonstrated background and strong experience of working within customer service delivery team (ideally a service desk officer within a technology environment), you have a proven track record of delivering excellent service level standards and resolving ICT issues within SLA parameters.

This coupled with your tertiary achievements and certification in ITIL shall make you an excellent addition to our family

As part of the Brimbank family, you will work in accordance with Brimbank City Council's values and behaviours. The ICT Team enables better services and experiences to benefit the Brimbank Community, people and partner by providing fit-for-purpose, secure and integrated services, solutions and systems.

BRIMBANK CITY COUNCIL ENTERPRISE AGREEMENT 9, 2021 EA9

To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

Brimbank City Council is committed to ensuring the health, safety and wellbeing of all staff and members of the public. Our COVID-19 Mandatory Vaccination Policy requires all staff members be double vaccinated with an approved COVID-19 vaccine. Some roles may have an additional requirement of having received a third booster vaccination. Proof of vaccination status or authorised medical exemption will need to be provided before commencing employment.



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