Fast Track Case Manager

7 months ago

Newcastle, Australia EML Full time

**Fast Track Case Manager**:
NSW - Newcastle Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Up to 16 weeks paid parental leave, plus super
- Annual tenure and performance-based recognition rewards + regular salary reviews

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

Harness your Customer Service and Retail experience within the corporate world We have an extensive training program and dedicated Leaders and Specialists to coach, mentor and support you with your professional and personal development, ensuring you are set up for success.

In this high volume position you will support our team by managing the end stage of our workers compensation claims, you will be liaising with a number of internal and external stakeholders to support the business in sustainable closures of our claims.

This will be a **Permanent Position**, with excellent career development opportunities, based in our **Parramatta Office.**

**What are we looking for?**
- Demonstrated experience in customer service/retail/hospitality with a passion for helping people
- An empathetic, resilient, and motivational approach to provide customer centric support
- A driven professional with highly developed written and verbal communication skills
- The ability to multitask multiple priorities at once, you’ll be a highly organized champion
- Experience using technology such as the Microsoft Office suite, bonus points if you’re familiar with Excel
- Strong stakeholder engagement and management

**What will you do?**
- Proactively manage the end stage claims process to improve recovery and return to work outcomes for workers who have experienced a workplace injury or illness over the phone
- Assist an injured person and employer with the workers compensation end stage claim process and provide support in the completion of relevant documents
- Make contact in a timely manner with the injured person or internal and external stakeholders to ensure their queries are managed effectively and accurately
- Provide ongoing support to stakeholders on matters such as injured workers, employers, and providers

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**.

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